Regional Teller Trainee Fairhaven Area

Rockland Trust Company•Fairhaven, MA

2d•Onsite

About The Position

Rockland Trust is hiring a Teller Trainee to provide frontline customer service in its branches. The role focuses on building and maintaining customer relationships by identifying customer needs, offering personalized information about banking products, and delivering efficient, effective, and courteous service in person and by telephone. The Teller Trainee performs financial transactions accurately and contributes to branch and company goals. The trainee works with the training team and branch colleagues to learn the role and complete Rockland Trust’s Teller Training. Decisions are made alongside the immediate supervisor, with decision-making responsibilities potentially expanding as the employee gains knowledge and experience. The position requires working within normal office requirements, including extended periods of standing and continuous customer support. A flexible work week may include weekends, as customer needs dictate.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to facilitate business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible week that may include weekends, as customer needs dictate.
Ability to successfully complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

One to two years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers entering the branch and guide them to the colleague best able to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide information about Rockland Trust banking products suited to customers’ individual needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch team to learn job responsibilities and complete Teller Training.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.
Perform other duties as assigned by management.