Regional Teller Trainee Fairhaven Area

Rockland Trust•Fairhaven, MA

3d•$17 - $19

About The Position

Rockland Trust is hiring a Teller Trainee to provide frontline customer service at its branches in the Fairhaven area. The role involves proactively exploring customer needs, offering personalized banking information, and helping build and maintain customer relationships while contributing to branch and company goals. The Teller Trainee provides efficient, effective, and courteous service while performing financial transactions and helping customers navigate banking. The trainee works with the training team and branch colleagues to learn the role and complete Rockland Trust’s Teller Training. The position requires accuracy, a positive and empathetic approach to customers, and the ability to work flexibly as customer needs dictate. It includes long periods of standing and the ability to lift and carry up to 50 pounds.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to help achieve business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

One to two years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers entering the branch and guide them to the colleague best suited to support their needs.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide customers with information about Rockland Trust banking products suited to their individual needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch team to learn the role and complete Teller Training.
Perform other duties as assigned by management.