Teller - Area Floater

First Commonwealth Bank • Liberty Township, OH

15h

About The Position

As a Teller – Area Floater at First Commonwealth, you will help improve the financial lives of customers and their businesses by delivering a strong customer experience. You will handle customer issues from beginning to end, support efficient day-to-day operations at Financial Solutions Centers, build relationships, and identify opportunities to connect customers with financial solutions. The role requires engaging customers in conversations to assess their needs and working with your Manager on your development and Pathways progression.

You will cover multiple Financial Solutions Centers in a designated area and follow an assigned schedule that requires flexibility and availability to travel to those centers. The job functions are divided among operations and compliance (80%), growing consumer relationships (5%), deepening consumer relationships (5%), and personal development (10%), with customer experience expected in every interaction.

Requirements

• High school diploma or equivalent.
• Two or more years of relevant experience in a client-centric sales environment, with a proven record of exceeding assigned goals, delivering high-level client service, and meeting operational expectations.
• Excellent communication skills; passion for helping others; motivation to learn; solutions-based sales skills; professionalism; resourcefulness; strong relationship-building skills; and ability to excel in a complex, dynamic environment.
• Technological proficiency with Microsoft Office, the internet, mobile technology, and bank systems.
• Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

• Protect customer privacy and security; process daily transactions while remaining alert to fraud.
• Follow cash-handling, teller-difference, dual-control, cash-limit, and company risk mitigation policies and procedures; ask questions and seek guidance when needed.
• Engage customers on inbound calls and at the drive-through, use marketing campaigns to explain products and promotions, request referrals, and partner with the team to identify needs-based sales opportunities.
• Make service-related outbound calls and achieve assigned call goals; identify partner referrals by asking purposeful questions; obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
• Take ownership of personal development, progress through Pathways, learn the BUILD sales conversation framework, become an expert on digital products, stay informed through Need2Know and First2Know, and complete required training on time.
• Live the company Mission and Core Values and champion the Customer Service Promise in customer interactions.
• Promote team sales effectiveness through BUILD and consistent outbound calling; follow through promptly on customer issues as the single point of contact for resolution.
• Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.
• Cover multiple Financial Solutions Centers within an assigned area according to an assigned schedule and travel regionally as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED