Teller in Timpson

Austin Bank•Timpson, TX

About The Position

The Teller provides customer service and processes financial transactions while following applicable regulatory requirements, especially the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role supports strong customer relationships, promotes bank products and services, maintains transaction records, and contributes to a respectful, collaborative branch team. The Teller is also expected to safeguard confidentiality and uphold the bank’s values, policies, procedures, and quality standards.

Responsibilities

Understand and comply with financial transaction regulations, particularly BSA and CIP requirements related to the role.
Provide superior customer service, build customer relationships, and help customers find appropriate banking and financial solutions.
Promote customer loyalty and explain, promote, or sell bank products and services.
Contribute to a collaborative team environment by attending meetings, participating in discussions, treating coworkers respectfully, and supporting departmental goals.
Stay informed about company communications and use appropriate channels for bank-related business matters.
Develop professional skills through ongoing training and approved educational opportunities.
Uphold the organization’s values, including ethics, integrity, and confidentiality.
Process night depository, ATM, and bank-by-mail deposits.
Receive and verify cash and checks for deposit, examine endorsements, issue receipts, and place holds when warranted under applicable regulations.
Cash checks after verifying customer signatures and balances, and obtain positive identification of payees.
Collect information and complete Currency Transaction Reports for submission to the BSA Officer; prepare Suspicious Activity Reports when applicable.
Maintain the teller cash drawer within required limits and balance the teller drawer and cash vault daily.
Maintain required logs for cash sales of cashier’s checks and travelers checks.
Accept utility bill and loan payments; process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts at customers’ requests.
Accept information for outgoing wire transfers and assist customers with documentation for debit card disputes.
Assist with filing bank records and documentation, verifying next-day new account information, and account file maintenance.
Open and process mail as required.
Answer telephone calls, take messages, forward calls, or assist customers.
Cross-train in other areas, report to work regularly and promptly, and contribute as a team player.
Maintain established department and bank policies, procedures, objectives, and quality assurance standards.