Teller in Whitehouse

Banking & Lending in East Texas • Whitehouse, TX

1d

About The Position

The Teller provides customer service and processes a range of banking transactions while following applicable financial regulations, especially the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role supports customer relationships, branch teamwork, confidentiality, and the bank’s policies and quality standards.

The Teller handles deposits, check cashing, payments, wire-transfer information, cash advances, stop-payment requests, and other customer banking needs. The role also promotes or sells bank products and services, maintains and balances cash drawers and vaults, completes required regulatory documentation, and assists with records, mail, calls, and debit-card disputes. The employee is expected to attend training, stay informed about company communications, cross-train in other areas, and report to work regularly and promptly.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, particularly BSA and CIP requirements related to the role.
• Provide superior customer service, build customer relationships, and help customers find appropriate banking and financial solutions.
• Promote customer loyalty and explain, promote, or sell bank products and services, including travelers checks, savings bonds, money orders, and cashier’s checks.
• Contribute to branch teamwork by attending meetings, participating in discussions, treating coworkers respectfully, and supporting departmental goals.
• Stay current on company communications and use appropriate channels for bank-related business matters.
• Develop skills through ongoing training and educational programs, and cross-train in other areas.
• Uphold the organization’s values, including ethics, integrity, and confidentiality.
• Greet customers and process night-depository, ATM, and bank-by-mail deposits.
• Receive cash and checks for deposit, verify amounts and endorsements, issue receipts, and place holds on deposits when warranted by regulations.
• Cash checks after verifying signatures and balances, and obtain positive identification of the payee.
• Obtain information and complete Currency Transaction Reports for the BSA Officer; prepare Suspicious Activity Reports when applicable.
• Maintain the teller cash drawer within required limits and balance the drawer and cash vault daily.
• Maintain required logs for cash sales of cashier’s checks and travelers checks under BSA requirements.
• Accept utility-bill and loan payments; process TT&L and EFTPS payments and cash advances.
• Place stop payments on checks and drafts at customers’ request.
• Accept information for outgoing wire transfers.
• Assist customers with documentation for debit-card disputes.
• Assist with filing bank records and documentation, verifying next-day new-account information and account-file maintenance, and opening or processing mail as required.
• Answer telephone calls by taking messages, forwarding calls, or assisting customers.
• Maintain department and bank policies, procedures, objectives, and quality-assurance standards.
• Report to work regularly and promptly and contribute as a team player.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed