Teller in Longview Oak Forest

Austin Bank•Longview, TX

About The Position

The Teller provides customer service and performs routine banking transactions while complying with financial regulations, especially the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role supports customer relationships, promotes banking products and services, maintains accurate records and cash balances, and contributes to a respectful, collaborative branch team. The employee is expected to maintain confidentiality, stay informed about company communications and policies, and participate in ongoing training and professional development.

Responsibilities

Understand and comply with applicable financial transaction regulations, particularly BSA and CIP requirements.
Greet customers and provide superior service, building relationships and helping customers find appropriate banking and financial solutions.
Contribute to a teamwork atmosphere by attending meetings, participating in discussions, treating coworkers respectfully, and supporting departmental goals.
Stay informed about company communications and use appropriate communication channels for bank-related matters.
Participate in ongoing training and professional development, subject to company approval where applicable.
Uphold the organization's ethics, integrity, and confidentiality standards.
Process night depository, ATM, and Bank-by-mail deposits.
Receive cash and checks for deposit, verify amounts and endorsements, issue receipts, and place holds when warranted under applicable regulations.
Cash checks after verifying customer signatures and balances, and obtain positive identification of payees.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer, and prepare Suspicious Activity Reports when applicable.
Maintain the teller cash drawer within required limits and balance the teller cash drawer and cash vault daily.
Explain, promote, and/or sell bank products and services, including travelers checks, savings bonds, money orders, and cashier's checks.
Maintain required logs for cash sales of cashier's checks and travelers checks in accordance with BSA requirements.
Accept utility bill and loan payments; process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts at customer request.
Accept information for outgoing wire transfers.
Assist customers with documentation for debit card disputes.
Assist with filing bank records and documentation.
Verify next-day new account information and account file maintenance.
Open and process mail as required.
Answer telephone calls by taking messages, forwarding calls, or assisting customers.
Cross-train in other areas.
Report to work regularly and promptly, contribute as a team player, and follow established department and Bank policies, procedures, objectives, and quality assurance requirements.