Teller Oak Mountain

Wells Fargo Bank • Pelham, AL

8d • Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. This customer-focused, in-branch role supports customers’ everyday banking needs by accurately processing transactions and providing a welcoming, reliable experience. The Teller is a primary customer contact, represents the branch through attentive service, and develops foundational banking skills by learning about customer needs and introducing relevant products, services, and digital tools. The role connects customers with a banker for more detailed product conversations and works closely with branch teammates to support daily operations and a consistent customer experience. Wells Fargo provides training, coaching, and a team-based culture to support growth and career mobility.

The position is based at 2261 Hwy 31 S, Pelham, Alabama 35124. The schedule will include Saturdays. The position is not eligible for visa sponsorship.

Requirements

• At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
• Ability to work a schedule that includes Saturdays.

Nice To Haves

• Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
• Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
• Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
• Cash-handling experience.
• Ability to build accuracy, confidence, and consistency in customer transactions quickly.
• Professional, integrity-driven approach focused on building trust through reliable service.
• Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
• Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
• Strong collaboration and relationship-building skills.
• Organization and adaptability, with the ability to prioritize effectively in a dynamic, customer-focused environment.
• Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

• Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
• Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
• Build customer relationships, listen to understand everyday financial needs, and connect customers to relevant information, services, digital tools, or bankers.
• Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
• Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in line with policies and controls.
• Communicate clearly, use active listening to clarify needs, and provide straightforward solutions or next steps.
• Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
• Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
• Follow applicable policies and procedures and fulfill risk and compliance obligations, including appropriate escalation and remediation of issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed