CSR/Teller - Oak Park - PT

Fifth Third Bank • Oak Park, IL

2d • $43,680 - $67,700 • Onsite

About The Position

The CSR/Teller provides excellent customer service, understands customers’ needs, helps resolve questions and issues, and refers customers to appropriate bankers or business partners for consultative conversations. The role supports efficient financial center operations, handles cash and maintains accurate balancing records, follows bank policies and procedures, and manages risk in accordance with the Bank’s risk appetite. The position is based in a normal office environment and involves extensive computer-screen viewing and public contact.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adherence to dress code guidelines.

Responsibilities

• Listen to customers, ask questions to understand their needs, and guide them to appropriate financial solutions.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence in a timely manner and maintain clear communication.
• Protect the confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and enlist help as needed.
• Maintain current knowledge of bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
• Build and maintain knowledge of retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Manage, monitor, assess, and report risks while following policies and procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED