CSR/Teller - Melrose Park - PT (Spanish)

Fifth Third Bank • Melrose Park, IL

2d • $43,680 - $67,700

About The Position

The CSR/Teller provides excellent customer service, identifies customers’ financial needs, and refers them to appropriate bankers and business partners for consultative conversations. The role supports efficient financial center operations, handles cash and customer transactions, maintains accurate balancing records, and resolves customer questions and problems professionally. The position is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and contributing to a positive customer experience. It requires flexibility in scheduling and involves extensive computer-screen viewing in a normal office environment.

Requirements

• High school diploma or GED.
• Ability to handle extensive cash transactions.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures sufficient to perform the essential duties.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate company core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
• Flexibility in scheduling.
• Adhere to dress code guidelines.

Responsibilities

• Listen to customers, understand their needs, and guide them to appropriate resources for their financial needs.
• Follow up on customer questions and find solutions to address issues.
• Respond to correspondence promptly and clearly.
• Keep customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office responsibilities and work with the platform team to maintain efficient office operations.
• Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance when needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally and direct complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Use sound judgment and follow established guidelines and procedures.
• Identify customer needs during interactions and customer outreach, and refer customers to bankers and business partners as appropriate.
• Maintain working knowledge of Retail products and services.
• Use appropriate tools to track referrals to personal bankers and business partners.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED