CSR/Teller - Melrose Park - PT (Spanish)

Fifth Third Bank•Melrose Park, IL

1d•$43,680 - $67,700•Onsite

About The Position

Fifth Third Bank is hiring a part-time CSR/Teller in Melrose Park, Illinois. The role provides excellent customer service, identifies customer needs, and refers customers to the appropriate banker or business partner for consultative conversations. The employee is accountable for managing risk, following bank policies and procedures, maintaining customer confidentiality, and contributing to a positive customer experience. The position combines customer service, daily office operations, cash handling, balancing responsibilities, and referrals. It requires flexibility in scheduling, comfort interacting with the public, and the ability to exercise sound judgment in problem solving. The work takes place in a normal office environment and involves extensive viewing of computer screens. The listed total base pay range is $43,680–$67,700 USD annually. Actual salary may vary based on skills, experience, education, and geographic location. Fifth Third describes its rewards as including comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

High school diploma or GED.
Experience or ability to perform extensive cash handling.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures needed to perform the essential duties.
Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
Flexibility in scheduling.
Follow dress code guidelines when in contact with the public.
Demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.

Responsibilities

Provide excellent customer service and build relationships by listening to customers, understanding their needs, and directing them to appropriate financial resources.
Follow up on customer questions, resolve issues, and communicate responsively and clearly.
Protect customer confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain balancing records in accordance with policy, identify and correct outages, and seek assistance as needed.
Keep current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally, escalating complex issues to the Lead Customer Service Representative or other leadership as appropriate.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach, and refer customers to bankers and business partners for consultative conversations.
Maintain working knowledge of retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.