CSR/Teller - Oak Park

Fifth Third Bank•Oak Park, IL

1d•Onsite

About The Position

The CSR/Teller provides excellent customer service, supports customers’ banking needs, and refers customers to appropriate bank partners for consultative conversations. The role is accountable for managing risk, following bank policies and procedures, protecting customer confidentiality, and contributing to a positive experience for customers and colleagues. The position supports daily financial center operations, maintains an accurate balancing record, resolves customer concerns, and keeps current on bank policies and procedures. It also identifies customer needs, makes referrals to bankers and business partners, and uses referral tools to track those referrals. This is a part-time position in a normal office environment in Oak Park, Illinois.

Requirements

High school diploma or GED.
Ability to handle extensive cash transactions.
Ability to interact comfortably and confidently with the public.
Knowledge of retail policies and procedures necessary to perform the essential duties.
Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
Ability to demonstrate the company’s core values: work as one bank, take accountability, be respectful and inclusive, and act with integrity.
Flexibility in scheduling.
Adherence to dress code guidelines.

Responsibilities

Listen to customers’ needs, ask questions to understand them, and guide customers to appropriate financial resources.
Follow up on customer questions and find solutions to address issues.
Respond to correspondence in a timely manner and maintain clear communication.
Protect confidential customer information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Perform daily office responsibilities in coordination with the platform team to support efficient office operations.
Maintain a balancing record in accordance with policy; identify and correct outages and enlist assistance as needed.
Keep current on bank policies and financial center procedures.
Handle consumer and business customer problems professionally, referring complex issues to the Lead Customer Service Representative or other leadership as necessary.
Use sound judgment and follow established guidelines and procedures.
Identify customer needs during interactions and outreach, and refer customers to bankers and business partners as appropriate.
Maintain working knowledge of retail products and services.
Use appropriate tools to track referrals to personal bankers and business partners.
Perform other duties as assigned.