Teller

Columbia Bank•Issaquah, WA

1d•Onsite

About The Position

The Teller is often the first point of contact for clients and helps deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The role also maintains and develops client relationships through meaningful conversations that uncover financial needs and identify appropriate products and services. The position performs cash-handling and teller transactions, supports daily branch operations and controls, and mitigates risk by safeguarding funds and accounting for or transferring them promptly. The Teller interacts with internal and external clients, anticipates needs, and provides proactive solutions and problem resolution. The role requires keeping current on the bank’s products, services, and changes, and supporting branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner. This position is fully onsite at 305 Front St N, Issaquah, WA 98027. The pay range is $18.00–$24.00; the selected candidate’s rate depends on job-related knowledge, skills, experience, education, and geographic location. The role may also be eligible for performance-based incentive compensation.

Requirements

High school diploma or GED.
Ability to learn and comply with all bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, and check cashing.
Balance the cash drawer and promptly account for or transfer funds.
Perform daily tasks that maintain branch integrity, including using double custody when balancing the ATM, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
Safeguard money in the cash drawer and mitigate risk by following bank procedures.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution consistent with the bank’s service standards.
Build and enhance client relationships through meaningful conversations that uncover financial needs.
Maintain knowledge of Columbia Bank products and services and stay current on changes.
Identify and offer appropriate products and services, and refer clients to the appropriate business partner in support of branch referral goals.

Benefits

Performance-based incentive compensation may be available.
Professional development through tailored premier banker programs.
Career growth opportunities.
Eligible associates receive medical, dental, and vision coverage.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance and disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.