Teller

Columbia Bank•Grants Pass, OR

1d•Onsite

About The Position

Tellers are often the first point of contact for clients and help deliver Columbia Bank's Breakthrough Client Service Standards. Guided by the Branch Manager and Assistant Branch Manager, the Teller performs banking transactions accurately, ethically, confidentially, and in compliance with bank procedures and regulations. The role also involves building client relationships through meaningful conversations, identifying financial needs, and referring clients to suitable bank products and services. The Teller handles transactions and cash, including deposits, withdrawals, cash advances, payments, transfers, and check cashing, and balances a cash drawer. The position supports daily branch operations and risk controls, including balancing the ATM using double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures. Tellers safeguard funds, account for or transfer money promptly, resolve client issues proactively, maintain knowledge of the bank's products and services, and support branch referral goals.

Requirements

High school diploma or GED.
Ability to learn and comply with bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual ability.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash drawer balancing.
Complete and support daily branch tasks that maintain branch integrity, such as balancing the ATM with appropriate double custody, processing night-drop deposits and returned mail, balancing negotiable instruments and the credit card machine, and updating lobby rate sheets and brochures.
Safeguard funds in the cash drawer and ensure prompt accounting for or transfer of funds.
Interact with internal and external clients, anticipate their needs, and provide proactive solutions and problem resolution in accordance with the bank's service standards.
Build and maintain client relationships through conversations that uncover financial needs.
Stay current on Columbia Bank products, services, and changes.
Identify appropriate products and services to offer and refer basic banking needs to the appropriate business partner in support of branch referral goals.
Perform banking transactions in compliance with bank procedures and banking regulations.

Benefits

Competitive incentive plan with rewards tied to performance.
Professional development through tailored premier banker programs.
Career growth paths.
Medical, dental, and vision plans for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.