Teller

PNC Bank • Port Arthur, TX

2d • Onsite

About The Position

As a full-time Teller in PNC's Port Arthur Branch, based in Port Arthur, Texas, you will deliver customer interactions designed to support financial wellbeing and build customer loyalty. You will process customer transactions, explain available financial options, identify banking needs, and refer customers to appropriate branch staff. The role also involves engaging with customers in the lobby, introducing relevant PNC products, and helping customers use technology, tools, and resources to manage transactions. You will apply product and procedural knowledge to resolve customer problems, follow policies and procedures, and complete daily teller and branch operations accurately and efficiently. This is an in-office position. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

• Demonstrate appropriate knowledge, skills, and abilities for the role.
• Prior experience is not required.
• No university or college degree, high school diploma, or GED is required for primary duties; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
• Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

• Deliver customer experiences that support financial wellbeing, build loyalty, and increase share of wallet.
• Process a variety of customer interactions and financial transactions.
• Educate customers about alternatives for financial interactions and options for managing transactions.
• Identify banking opportunities during customer conversations and make appropriate referrals to branch staff.
• Perform lobby engagement activities and position PNC products to meet customer needs.
• Leverage technology, tools, and resources to help customers manage financial transactions.
• Apply product and procedural knowledge to solve customer problems.
• Adhere to policies and procedures and exercise sound judgment within established limits.
• Complete teller and branch daily operations and maintenance transactions accurately and efficiently.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• 15 to 25 vacation days each year, depending on career level and years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed