Teller - Full Time- St. John

First Savings Bank of Hegewisch•St. John, IN

About The Position

The Teller provides a variety of customer-facing paying and receiving services, including processing deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances. The role balances daily transactions and verifies cash totals, performs assigned side duties, and assists other Tellers as needed. The Teller ensures customers are served promptly and professionally and actively participates in First Savings Bank of Hegewisch’s Five Star Service Program. The position represents the Bank courteously and professionally, processes customer transactions and account information accurately, maintains customer privacy, and helps preserve the Bank’s reputation for quality service. It also involves coordinating with colleagues and management, completing required reports and records, and carrying out related duties such as drive-up teller and night drop functions, cross-selling Bank services, and maintaining a clean and secure work area.

Requirements

High school graduate or equivalent (GED).
Knowledge of Teller policies and procedures.
Basic understanding of Bank operations.
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and business equipment, including an adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.

Responsibilities

Process deposits received in person, by mail, or through alternative delivery channels.
Receive and process loan payments in person or by mail.
Process cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions.
Disburse cash or check withdrawals in person, by telephone with proper authorization, or by mail.
Transfer funds among customer accounts at the Bank.
Open and close computer terminal accounts daily; process assigned cash and transactions and balance them at the end of each workday.
Verify transactions, monitor deposit amounts, review documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Represent the Bank courteously and professionally and promptly resolve customer requests and questions.
Operate the online teller terminal and provide authorized account-status information in person, by telephone, or by mail.
Receive and process new customer accounts and changes to existing accounts, including changes to names, addresses, and other account information.
Maintain the privacy of customer account information and uphold the Bank’s quality reputation.
Coordinate with area personnel and management, assist colleagues as needed, and keep the supervisor informed of activities and significant issues.
Complete required reports and records accurately and promptly and attend meetings as required by supervisors.
Perform drive-up teller and night drop functions as assigned.
Cross-sell Bank services.
Keep the work area clean, secure, and well maintained, and perform related clerical duties.