Bank Manager - St. John

Equity Bank•La Plata, MO

4d•Onsite

About The Position

Equity Bank is hiring a community-focused Bank Manager for its Retail Banking department in St. John, Kansas. The manager grows the retail bank’s income and community profile, leads and develops the retail team, ensures a strong customer experience, and maintains compliance with applicable banking laws, regulations, and internal procedures. The role includes directing employees’ work and handling staff matters such as hiring, compensation, scheduling, promotion, and discipline. The employee must obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations. The position regularly works in an office setting and uses computers and electronic media. Travel to Wichita, Kansas, for a required week-long training during the first week of employment is required.

Requirements

High school diploma or equivalent.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.
Ability to travel to Wichita, Kansas, during the first week of employment for required week-long training.
Customer service and sales experience.
1–2 years of supervisory experience.

Nice To Haves

Previous banking experience.
Bachelor’s degree.
2–5 years of supervisory experience.

Responsibilities

Achieve budgeted retail banking targets for deposit and consumer loan growth and non-interest income generation.
Control bank expenses as appropriate and maintain operational soundness to minimize risk and support quality production.
Implement retail operating procedures and protocols.
Refer clients to bank partners to generate additional revenue.
Participate in community groups or events to promote the bank’s image.
Conduct sales-management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
Provide on-site leadership and motivation and direct the work of retail bank employees.
Guide employee matters, including hiring, compensation, work schedules, promotions, and discipline.
Train and develop the retail bank team for current and future roles.
Set individual performance objectives and provide goals, coaching, feedback, and evaluations.
Demonstrate excellent customer service and ensure the retail bank team does the same.
Create a welcoming, engaging, and professional environment for clients and employees.
Resolve client issues proactively and ensure the team follows through.
Match bank products and services to client needs and ensure the team does the same.
Visit small-business clients periodically to assess needs, confirm satisfaction, or promote additional services.
Understand and comply with applicable laws, regulations, policies, and procedures, including business ethics, Bank Secrecy Act, anti-money-laundering, information-security, and suspicious-activity-reporting requirements.
Follow deposit-account opening procedures and internal suspicious-activity referral processes as applicable.
Work with clients to understand their normal account activity as applicable.
Complete periodic compliance training.
Obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations.