Bank Manager

Bank of Montreal • Irvine, CA

9d

About The Position

BMO is hiring a Forward Hire Branch Manager to support Irvine and surrounding communities. The role builds and leads high-performing teams, grows business, deepens customer relationships, and delivers operational excellence while preparing for placement into a permanent Branch Manager position within the market. The manager must be flexible to support multiple locations.

The position leads branch sales, customer service, business development, and operations. It develops and executes a branch business plan, coaches employees, builds referral networks and community relationships, monitors performance and expenses, and ensures that customer interactions and branch processes comply with applicable policies and regulations. The role also supports BMO’s purpose, values, diversity and inclusion, and community involvement.

In the United States, this position acts as an originator of consumer loans and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, as are restrictions on performing in a real estate agent capacity.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.
• Flexibility to support multiple locations within the market.
• For the U.S. consumer loan originator duties, federal registration with the Nationwide Mortgage Licensing System and Registry is required; a criminal background review and credit history evaluation are also required.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional service to customers and prospects.
• Understand customer needs and advise customers on products and strategies aligned with their financial objectives and interests.
• Identify and make referrals to other business groups, and support sales and customer service activities in compliance with legal and regulatory requirements and Bank policies.
• Foster a culture aligned with BMO’s purpose, values, and strategy, including diversity and inclusion, clear goals, accountability, and collaboration.
• Attract, retain, develop, recognize, and reward talent; improve team performance through coaching and management of poor performance.
• Develop and execute a branch business plan to grow business and wallet share and achieve customer retention and acquisition objectives.
• Conduct sales calls, establish a personal referral network, make cold calls, and pursue other business development activities.
• Understand customers’ personal banking and credit card needs and integrate marketing promotions and programs into customer conversations.
• Develop and maintain community networks, support Bank community involvement, and maintain high-touch relationships with key customers and prospects.
• Resolve customer issues using knowledge of Bank services, products, and processes, and fulfill sales and service activities under approved procedures.
• Influence and negotiate to achieve business objectives; identify emerging issues and trends; implement, review, and revise work plans; and determine business priorities and execution sequence.
• Conduct independent analysis and assessment to resolve strategic issues, align stakeholders, and provide data-driven insights and recommendations.
• Establish relationships with business partners to maintain knowledge of interdependent systems, policies, and procedures.
• Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to resolve issues and close performance gaps.
• Communicate goals, plans, and assignments to achieve financial and customer service goals.
• Lead implementation of new programs, products, and processes within the branch and coordinate national and regional sales and service initiatives.
• Monitor service request and problem resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
• Plan and control unit operating expenses in accordance with forecasts.
• Manage transactional outcomes for customer calls or refer them to appropriate internal business groups; resolve complex customer situations or escalate them to the next higher manager.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Build effective relationships with internal and external stakeholders and maintain confidentiality of customer and Bank information.
• Identify and report suspicious activity patterns suspected to relate to money laundering, and comply with jurisdictional legal and regulatory requirements.
• Apply BMO’s Risk Management Framework and Risk Culture, making sound, risk-informed decisions that protect assets and comply with applicable policies, laws, and regulations.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• The total compensation package may include performance-based incentives, discretionary bonuses, and other perks and rewards.
• Training and coaching, manager support, and network-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager