Bank Manager

Bank of Montreal • Chicago, IL

3d • $55,000 - $120,000

About The Position

The Bank Manager guides, directs, and coaches branch employees to deliver exceptional customer service and achieve sales, customer experience, and profitability goals. The role advises customers on products and strategies suited to their financial objectives, makes referrals to other business groups, and supports sales and service activities in compliance with legal and regulatory requirements and Bank policies. Spanish-language proficiency is required.

The manager develops and executes the branch business plan, drives customer acquisition and retention, and builds relationships with customers, prospects, business partners, and the surrounding community. The role leads and develops employees, monitors branch performance, implements sales and service initiatives, oversees service resolution and operating expenses, and helps ensure effective branch operations. It also requires sound risk management, protection of customer and Bank information, and compliance with applicable laws, regulations, and policies.

In the United States, this position will act as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, as are restrictions on performing in a real estate agent capacity. The Bank will provide instructions on registration requirements.

The stated annual salary range is $55,000–$120,000. Compensation may vary based on location, skills, experience, education, and qualifications, and may include commissions, performance incentives, discretionary bonuses, and other rewards. BMO offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. The role is with BMO Financial Group, which describes its purpose as boldly growing the good in business and life and highlights training, coaching, manager support, and network-building opportunities.

Requirements

• Spanish speaking required.
• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.
• For U.S. consumer-loan origination duties, federal registration with the Nationwide Mortgage Licensing System and Registry is required; the role also requires a criminal background review and credit history evaluation.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional customer service and meet sales and service goals.
• Understand customers’ needs and advise them on banking products and strategies that support their financial objectives.
• Identify and refer customers to other business groups as appropriate.
• Foster a culture aligned with BMO’s purpose, values, strategy, diversity, and inclusion commitments.
• Set goals and expected outcomes, establish accountability, and connect team work to BMO’s purpose.
• Attract, retain, develop, coach, and recognize employees; address performance issues and improve team performance.
• Develop and execute a branch business plan to grow business and wallet share and achieve customer retention and acquisition objectives.
• Conduct sales calls, cold calls, and other business development activities; establish a personal referral network.
• Integrate marketing promotions and programs into customer conversations and provide strategic advice in customers’ best interests.
• Develop and maintain community networks, support Bank community involvement, and participate in community activities.
• Maintain high-touch relationships with key branch customers and market prospects.
• Resolve customer issues using knowledge of Bank services, products, and processes, and fulfill sales and service activities under approved procedures.
• Influence and negotiate to achieve business objectives; identify emerging issues and trends, and determine priorities and work plans.
• Analyze strategic issues and performance data, identify gaps and best practices, and implement action plans to address them.
• Communicate goals, plans, and assignments to meet financial and customer service goals.
• Lead and coordinate implementation of new programs, products, processes, and national and regional sales and service initiatives.
• Monitor service requests and problem resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
• Plan and control unit operating expenses in accordance with forecasts.
• Manage customer-call outcomes or refer matters to appropriate internal business groups; resolve complex customer situations or escalate them when needed.
• Maintain current knowledge of personal banking and credit card industries, practices, trends, and product offerings.
• Build effective relationships with internal and external stakeholders and business partners.
• Maintain confidentiality of customer and Bank information.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements, audit standards, Bank policies, and procedures.
• Apply the Risk Management Framework and make informed decisions that protect Bank assets and align with business strategy and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Potential performance-based incentives, discretionary bonuses, and other perks and rewards
• Training and coaching, manager support, and network-building opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree