Bank Manager

BMO • Marco Island, FL

2d • $55,000 - $120,000

About The Position

The Bank Manager guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. The role identifies customer needs, advises on products and strategies to meet financial objectives, makes referrals to other business groups, and supports sales and service activities in compliance with legal and regulatory requirements and Bank policies and processes. The manager develops and executes a branch business plan to drive growth, wallet share, customer retention, and acquisition, while managing performance, expenses, branch operations, and implementation of sales and service initiatives.

The role fosters BMO’s purpose, values, diversity, and inclusion; builds collaborative teams; develops talent; and maintains strong relationships with customers, community members, business partners, and other stakeholders. It uses independent analysis and sound risk-informed judgment to address complex business and customer issues, meet objectives, and protect the Bank’s assets.

In the U.S., this position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are also required, as are restrictions on performing in a real estate agent capacity.

Requirements

• Typically 4–6 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth knowledge of retail banking products and services.
• Advanced knowledge of the competitive marketplace and trends in product offerings.
• Working knowledge of branch operational processes and policies.
• Working knowledge of branch technologies, processes, and performance metrics.
• Working knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Technical proficiency gained through education and/or business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and team skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.
• For U.S. consumer loan origination, federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
• A criminal background review and credit history evaluation are required for the U.S. consumer loan originator position.

Nice To Haves

• Previous supervisory or management experience.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional customer service and meet sales and service goals.
• Foster a culture aligned with BMO’s purpose, values, strategy, diversity, and inclusion commitments.
• Set goals and expected outcomes, establish accountability, build collaborative teams, and attract, retain, and develop talent.
• Recognize and reward performance, coach employees, support their development, and manage poor performance.
• Develop and execute the branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
• Conduct sales calls and other business development activities, establish a personal referral network, and make cold calls to prospective customers.
• Understand customers’ personal banking and credit card needs and provide strategic product and service advice in their interests.
• Build and maintain community networks, support the Bank’s community involvement, and maintain high-touch relationships with key branch customers and prospects.
• Resolve customer issues using knowledge of bank services, products, and processes; fulfill sales and service activities under approved procedures; and manage or escalate customer calls and unresolved situations.
• Influence and negotiate to achieve business objectives; identify emerging issues and trends; implement, review, and revise work plans; and determine priorities and execution sequences.
• Conduct independent analysis and assessment to resolve strategic issues, analyze data, and provide insights and recommendations.
• Align stakeholders and establish relationships with business partners to maintain knowledge of interdependent systems and applicable policies and procedures.
• Monitor sales and service performance against plan, identify gaps and best practices, and develop and implement action plans.
• Communicate goals, plans, and assignments to achieve financial and customer service goals.
• Lead implementation of new programs, products, and processes in the branch and coordinate national and regional sales and service initiatives.
• Monitor service request and problem-resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
• Plan and control unit operating expenses in accordance with forecasts.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends, and apply it in customer conversations.
• Build effective relationships with internal and external stakeholders and maintain confidentiality of customer and Bank information.
• Identify and report suspicious patterns of activity suspected to be related to money laundering.
• Comply with jurisdictional legal and regulatory requirements and apply BMO’s Risk Management Framework and approved risk appetite in decision-making.
• Undertake broader work or accountabilities as assigned.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, and other perks and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager