Teller

Columbia Bank•Denver, CO

1d•Onsite

About The Position

As the first point of contact for most clients, Tellers help deliver Columbia Bank’s Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller ensures banking transactions are performed accurately, ethically, and in compliance with bank procedures and banking regulations. The role also maintains and enhances client relationships through meaningful conversations that uncover needs and identify opportunities to provide appropriate bank products and services. The Teller performs client transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and cash-drawer balancing. The role also supports daily branch-integrity tasks, such as balancing the ATM using double custody, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures. Tellers mitigate risk by safeguarding cash and promptly accounting for or transferring funds. The position interacts with internal and external clients, anticipates needs, and provides proactive solutions and problem resolution. Tellers keep current on Columbia Bank’s products, services, and changes; discuss clients’ financial needs; and support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Requirements

High school diploma or GED.
Ability to learn and comply with all Bank policies, procedures, and systems.
Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions.
Ability and willingness to build relationships with clients and other bank associates.

Nice To Haves

One year of previous banking or customer service experience.
Bilingual.

Responsibilities

Perform teller transactions and cash-handling functions accurately and confidentially, including deposits, withdrawals, cash advances, payments, transfers, check cashing, and balancing the cash drawer.
Complete daily branch tasks that maintain branch integrity, including balancing the ATM using double custody, processing night-drop deposits, balancing negotiable instruments and the credit card machine, processing returned mail, and updating lobby rate sheets and brochures.
Safeguard cash and promptly account for or transfer funds to mitigate risk.
Build and maintain client relationships by anticipating needs and providing proactive solutions and problem resolution in alignment with the bank’s client service standards.
Keep current on Columbia Bank’s products, services, and changes.
Discuss clients’ financial needs and identify and offer appropriate products and services.
Support branch referral goals by identifying basic banking needs and referring clients to the appropriate business partner.

Benefits

Competitive incentive plan.
Professional development through tailored premier banker programs.
Career growth paths.
Medical, dental, and vision coverage for eligible associates.
401(k) retirement savings plan with employer match for qualifying associate contributions.
Employee assistance program.
Life insurance.
Disability insurance.
Tuition assistance.
Mental health resources.
Identity theft protection.
Legal support.
Auto and home insurance.
Pet insurance.
Access to an online discount marketplace.
Paid vacation, sick days, volunteer days, and holidays.