Teller

Peoples Bank • Marietta, OH

1d

About The Position

The Teller provides excellent customer service in accordance with Peoples Bank policies. The role processes complex, multi-step teller transactions; receives and verifies cash and checks for deposit; opens deposit accounts; sells bank products and services; assists with account maintenance; and resolves customer service issues. The Teller identifies additional customer needs and refers customers to appropriate business partners. This sales and service position supports branch goals while delivering customer service.

The position requires maintaining customer confidentiality, following operational standards for security, risk management, and compliance, completing required training, and meeting the manager-designated work schedule. The Teller also makes weekly sales calls to clients or prospects and records activities in Salesforce, maintains accurate balancing and error records, and may perform special projects. Travel may be required for internal education and meetings, including occasional overnight stays, and to provide coverage at other branches.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service experience.
• Ability to work in a fast-paced environment with accuracy and close attention to detail.
• Proficiency in basic computer operations and standard applications, and ability to learn job-specific software.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven ability to work as part of a team.
• Trustworthy and confidential behavior.
• Daily reliable transportation.
• Ability to travel for internal education and meetings, potentially including overnight stays, and to fill in at other branches.
• Ability to stand consistently and bend or squat as needed for branch equipment and areas.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Deliver friendly, responsive, and timely customer service and help develop and retain the customer base.
• Maintain customer confidentiality and a position of trust and responsibility.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Research customer issues, identify resources and solutions, and follow up with customers on resolutions.
• Uncover customer needs and refer customers to platform associates or other appropriate business partners.
• Make weekly sales calls to clients or prospects and record activities in Salesforce.
• Meet or exceed management-established sales and referral goals and maintain working knowledge of bank products and services.
• Maintain accurate balancing and error records, identify and correct outages, and seek help with complex errors.
• Follow operational standards for security, risk management, and compliance.
• Complete required bank and branch policy and procedure training.
• Work scheduled hours designated by the manager and meet Retail Branch Standards, including dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match
• Employee stock purchase plan
• Education assistance programs, including student loan and tuition paydown or reimbursement
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED