Teller - Float

F&M Bank•Napoleon, OH

About The Position

At F&M, Tellers handle financial transactions carefully and accurately while building and nurturing lasting customer relationships. The role provides organized, efficient, and secure service; builds awareness of bank products and services; identifies customer needs and referral opportunities; and meets bank service standards while following procedures and security protocols. Tellers work collaboratively with colleagues and support management as needed. This float position requires travel to branch locations within an assigned region as designated by the leader. The position is scheduled Monday through Saturday, generally with a day off, and may involve occasional extended hours to accommodate business needs. Branch travel is required, and the employee must be eligible for inclusion on F&M’s Drivers Insurance and consent to quarterly driving-record verifications. The role is non-exempt/hourly and includes responsibilities for following bank policies, procedures, and applicable regulatory requirements.

Requirements

High school diploma or equivalent; alternatively, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic math and computer skills.
Cash-handling experience.
Excellent communication, customer service, and time-management skills.
Ability to pass a background check.
Strong dedication to accuracy and efficiency.
Valid driver’s license.
Must be eligible to be added to F&M Drivers Insurance and consent to quarterly driving-record verifications.

Responsibilities

Handle customer account transactions, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing accounts.
Identify customer needs, explain new products and services, and refer customers to branch representatives.
Meet referral production goals set by retail leadership.
Reconcile cash drawers at the end of each shift; count and package coins and currency; and turn excess or damaged currency in to the head teller.
Track, record, report, and store transaction information and special requests.
Provide a high level of customer service, answering questions and offering assistance courteously.
Comply with applicable bank policies, procedures, security protocols, and regulatory requirements, including completing required compliance tests.
Follow Bank Secrecy Act (BSA), Anti-Money Laundering Act (AML), Office of Foreign Asset Control (OFAC), and USA PATRIOT Act requirements; accurately complete Currency Transaction Reports when applicable; follow customer identification and due diligence requirements; and report suspicious activity to the BSA Department.
Work as a team with other tellers, complete daily tasks, and support management with special requests as needed.
Float to branch locations within the assigned region as designated by the leader.
Perform other duties as assigned.
Manage workload and time effectively, maintain current job knowledge, and follow attendance and break policies.