Teller

United Bank Alabama and Florida•Lillian, AL

2d•Onsite

About The Position

Tellers focus on creating outstanding customer interactions through accurate cash handling, speed of service, problem resolution, fraud detection and compliance, and personalized customer discussions and referrals. They process customer transactions, safeguard bank assets, maintain and balance cash drawers, respond to account and service requests, and help customers understand available products and services. Tellers are expected to follow company standards and applicable banking laws and regulations, including the Bank Secrecy Act. They may also mentor peers and perform other duties assigned by management. The job operates in a professional office environment. The physical requirements include speaking or hearing, standing or sitting for long periods, walking, stooping or bending, opening filing cabinets, handling or feeling objects, reaching, and lifting or moving items up to 10 pounds frequently and up to 25 pounds occasionally. Manual dexterity is also required.

Requirements

At least 6 months of cash handling, teller, or customer service experience.
Exceptional customer service skills.
Basic computer skills, including Microsoft Office, and ability to learn internal technology systems.
Understanding of basic math concepts and cash counting.
Strong verbal and written interpersonal and communication skills.
Professional demeanor and superior problem-solving skills.
High school diploma or equivalent.
Excellent communication skills, including ability to communicate in person, by phone, and through electronic channels.
Attention to detail and ability to process transactions accurately and efficiently.
Ability to manage time and competing priorities in a fast-paced environment.
Strong customer focus and relationship-building skills.
Ability to interact with all levels of an organization.
Collaborative professional skills and a collegial, partnered approach to meeting objectives.
High motivation and ability to meet individual and team goals while maintaining performance over the long term.
Adaptability and flexibility.
Ability to meet the stated physical requirements, including prolonged standing or sitting and lifting or moving items as described.

Nice To Haves

Associate degree or higher; concentration in Business preferred.
Experience maintaining and balancing a cash drawer or vault.
Previous banking experience or product and services referral experience.

Responsibilities

Build, maintain, and grow customer relationships through personalized interactions and excellent service.
Identify customer needs and make appropriate referrals.
Process deposits, withdrawals, check-cashing requests, credit card advances, and other negotiable items.
Safeguard bank assets and maintain a secure working environment while processing transactions accurately.
Maintain and balance a cash drawer, including extensive cash handling.
Handle customer requests concerning service charges, account maintenance, and research.
Maintain working knowledge of processes, products, and services offered.
Verify endorsements and identification, ensure validity, and identify counterfeit currency.
Examine deposited checks, determine funds availability according to regulatory requirements, and complete hold notices when necessary and according to policy.
Greet the public professionally in a manner that reinforces United Bank’s service standards.
Help manage operational loss by seeking supervisory overrides for transactions outside authority, placing holds appropriately, and balancing accurately.
Use equipment accurately and maintain knowledge of its functionality.
May mentor peers by providing guidance, instruction, and training and reinforcing policy and procedure.
Maintain professional demeanor, dress, and station orderliness.
Comply with applicable federal, state, and local banking and industry laws and regulations, including the Bank Secrecy Act.
Perform other duties assigned by management.