Teller Supervisor

Mid Oregon Credit Union • Bend, OR

13d • Onsite

About The Position

The Teller Supervisor assists the leadership team and Branch Manager in ensuring excellent service to members and leads the teller team in achieving organizational and team goals. The role includes participating in community service groups and functions while promoting credit union products; motivating, coaching, supporting, and training teller staff; and providing members with prompt, accurate, and courteous service. The Teller Supervisor also performs supervisory duties and backs up operational and teller services.

The position is based at the East Bend Branch in an office environment. The typical schedule is 8:15 a.m. to 5:15 p.m. Monday through Thursday and 9:15 a.m. to 6:15 p.m. on Fridays. The starting date is immediately, and starting salary is DOE.

Requirements

• Superior relationship-building and problem-resolution skills.
• Maintain a high standard of accuracy.
• Working knowledge of BSA/OFAC/CIP rules and regulations.
• Pleasant, friendly demeanor and excellent customer service and sales abilities, including the ability to coach a team.
• Keyboarding skills, including 10-key.
• Accuracy in handling transactions and cash.
• Ability to grasp a variety of tasks and perform them efficiently and quickly.
• Ability to retain knowledge of credit union products and services and offer them to members when appropriate.
• One of the following education or training pathways: a two-year college degree; completion of a specialized certification or licensing; completion of specialized training courses conducted by vendors; or job-specific skills acquired through an apprenticeship program.

Responsibilities

• Assist the leadership team and Branch Manager in ensuring excellent service to members.
• Lead the teller team in achieving organizational and team goals.
• Participate in community service groups and functions and promote credit union products.
• Motivate, coach, support, and train teller staff.
• Provide prompt, accurate, and courteous service to members.
• Perform supervisory duties and back up operational and teller services.
• Offer credit union products and services to members when appropriate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, disability, and AD&D coverage
• Employee Assistance Program (EAP)
• Aflac
• 401(k) with matching
• Paid vacation, sick, and personal time
• Paid volunteer hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree