Teller Supervisor

Indiana Members Credit Union•Jeffersonville, IN

2d•Onsite

About The Position

The Teller Supervisor manages daily teller operations to ensure accuracy, efficiency, outstanding member service, and compliance with operational standards. The role provides direct support to teller staff by resolving transaction issues, answering questions, and guiding problem-solving. The supervisor ensures tellers, the branch, and the vault balance daily and leads staff training on new and updated products, policies, and procedures. The position supervises the teller line and handles a range of branch transactions, cash-management duties, security procedures, staffing tasks, and administrative work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma, GED, or equivalent.
12 months of credit union or similar experience.
Completion of internal Teller Supervisor and other required training programs.
Expert in Episys and Synapsys.
Satisfactory completion of Advanced Basics of Products and Services.
Fluent in English.
Basic computer and technology skills.
Attention to detail, adaptability, flexibility, and organizational skills.
Excellent interpersonal and customer service skills.
Honesty, accountability, and ability to maintain confidentiality.
Skilled in use of the core system, CRM, and imaging system after training is completed.

Responsibilities

Supervise tellers and inform and train staff on new products, procedures, and policies.
Ensure all tellers, the branch, and the vault are in balance daily.
Assist employees with problem-solving and questions.
Supply cash for tellers, including ordering and detailing Brinks.
Process various member transactions.
Open and access safe deposit boxes when applicable.
Handle and maintain the security of large amounts of cash, including balancing and supplying ATMs and cash dispensers.
Communicate with the branch manager, branch staff, and back-office departments to obtain assistance and respond to member requests.
Open and close various types of accounts and certificates.
Process and create or order ATM and debit cards for members.
Process stop payments and print statements and histories for members.
Perform remote capture of checks and scan documents.
Change security tapes and test alarms monthly.
Handle daily and Saturday staffing schedules.
Supervise night deposits, ATM deposits, wire transfers, large currency reports, and deceased-member matters; handle irate members.
Prepare coin for pickup and compile end-of-month work.
Open and close the branch.
Handle pool teller evaluations, keep a log of bait money, and pull reports from the imaging system.
Conduct branch security meetings semi-annually.
Process petty cash when necessary.
Attend credit union meetings as scheduled.