Teller Supervisor

Ohnward Bancshares • Eldridge, IA

5d • Onsite

About The Position

This position is responsible for managing and directing the work of the Teller team(s). It creates work schedules and schedules Tellers to cover the bank’s needs. This position is accountable to process all transactions accurately and efficiently in accordance with established policies and procedures. The Bank Teller is the “frontline” of our bank and plays a fundamental role in achieving our customer satisfaction and revenue growth objectives.

Requirements

• High School diploma or GED equivalent.
• 2-4 years’ experience and/or training as a Teller or Customer Service Representative.
• Demonstrates some supervisory skills and the ability to manage others fairly.
• Possess the ability to motivate other Tellers to meet their goals.
• Shows the ability to remain professional at all times and put a smiling face for customers.
• Demonstrates the ability to operate and handle ATM machines, cash and cash drawers.
• Provides exceptional customer services by responding to requests for service and assistance and identifying and resolving problems in a timely manner.
• Good people skills.
• Demonstrates accuracy and thoroughness.
• Attention to details.
• General math skills, basic PC knowledge and familiarity with electronic equipment, selling to customer needs, financial skills and documentation skills.
• Effective communication skills (speaking and listening), time management skills, and customer satisfaction-oriented.

Responsibilities

• Directing and managing the Tellers.
• Planning and providing a work schedule for the Tellers.
• Approving time worked and PTO.
• Writing performance reviews using objective, behavioral descriptions, outlining clear standards, goals and duties.
• Holding meetings with employees to discuss their performance.
• Supervising other Tellers and their cash drawers.
• Searching for the cause of an overage or shortage when a Teller’s drawer does not balance correctly.
• Training new Tellers in bank practice and procedure.
• Motivating the other bank Tellers to remain friendly and professional at all times.
• Providing access to the vault and safety deposit boxes.
• Replenishing and troubleshooting ATM machines.
• Carrying money to vault and auditing the vault regularly with the help of a second employee.
• Creating end-of-shift reports.
• Providing account services to customers by conducting routine transactions within established guidelines (cash checks, accept deposits and loan payments, and process withdrawals, recording night and mail deposits; selling cashier’s checks; credit cards; answering questions in person on telephone; referring to other bank services.)
• Cross-selling bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.
• Completing special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
• Reconciling cash drawer; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency, maintaining supply of cash and currency.
• Complying with regulatory requirements, bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof.
• Maintaining customer confidence and protecting bank operations by keeping information confidential.
• Going the “extra mile” to build trust relationships, customer loyalty and satisfaction.
• Managing risk in every transaction and detecting fraudulent transactions to prevent losses.
• Resolving customers’ issues and providing relevant information.
• Performing other duties as assigned.

Benefits

• Stakeholder Bonus
• Health Insurance
• Dental Insurance
• Retirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution
• 10 Observed Holidays
• PTO
• Group Term Life provided
• Short Term Disability - 100% provided by company
• Long Term Disability
• Maternity/Paternity Leave – 100% of pay
• Community Involvement
• Pay-It-Ohnward – Company Giving Program
• Grilling for Charity – Community Donations
• Thank God Its Monday (TGIM) Company Event

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED