Teller Supervisor

FIRST COMMUNITY CREDIT UNION•Beloit, WI

8d•$18 - $19•Onsite

About The Position

The Teller Supervisor is responsible for the supervision, training, and coordination of job duties for tellers and head tellers. This role involves modeling a high-energy, world-class service and sales culture, assisting head tellers with inquiries, conducting training meetings on common errors or changes, and being accountable for all cash on premises. The position also involves performing accurate financial transactions, offering credit union products and services, providing administrative support, and upholding a strong sales culture. The ideal candidate will be passionate, enthusiastic, possess strong leadership skills, and have a thorough understanding of FCCU products and services.

Requirements

Passionate and enthusiastic.
Strong leadership skills; including planning, organization, communication, mentoring, coaching, staff development, and goal setting.
World-class service skills.
Cash handling experience.
Accurate and detail oriented.
Works well with others and follows directions.
Outgoing personality, able to speak clearly and have the ability to ask for new business.
Ability to effectively communicate with members and interpret their needs.
Provide accurate and timely professional service.
Willingness to learn new skill sets to advance in a career with First Community Credit Union.
Typing and keyboard skills desired.
Good organization and time management skills.
Ability to lead and coach other staff members in a professional manner.
Knowledge of state and federal regulations relating the credit union operations management.
High school education.
1-2 years of previous experience as a teller.
Must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.

Nice To Haves

Ability to speak multiple languages desired.

Responsibilities

Supervise, train, and coordinate the job duties of tellers and Head tellers.
Assist Head tellers with questions regarding teller duties or balancing of checks.
Hold meetings to train Head tellers on common errors or changes.
Be accountable for all cash on premises.
Perform accurate financial transactions for members.
Offer credit union products and services that fit individual member needs.
Provide administrative support as needed under the supervision of the Branch Manager or Operations Manager.
Uphold a strong sales culture within the credit union.
Live the First Community Credit Union Mission, Vision and Values.
Assist in branch services and operations, including serving as a backup for the Receptionist.
Open and close the branch office.
Train and supervise the duties and activities of the teller staff as they pertain to credit union policies and procedures.
Perform the duties of a teller as needed.
Responsible for the daily balancing and record keeping of each teller within the branch.
Prepare the weekly work schedule for the teller staff.
Balance and maintain vault cash.
Provide Accounting with the weekly cash order amount.
Assist with the supervision and discipline of the teller staff.
Supervise the filing and retrieval of deposit items.
Supervise the imaging, filing and retrieval of other credit union records.
Contact maintenance contract vendors for maintenance of credit union equipment.
Maintain a good working relationship with members, coworkers and the Board of Directors.
Attend credit union functions as requested.
Perform other related duties as assigned.