Floating Teller Supervisor
About The Position
TENCU is seeking an experienced Floating Teller Supervisor to provide leadership and operational support across its Middle Tennessee branch network, with occasional travel to Cookeville and Johnson City, Tennessee. Based at the Main Branch, this on-site role supports multiple locations and is suited to someone who enjoys variety, leadership, and creating exceptional member experiences. The supervisor leads teller and service transaction teams, supports branch operations and compliance, and promotes member service. The role also contributes to employee development, branch performance, process improvement, and community outreach. This opportunity is open only to local candidates in Tennessee.
Requirements
- High school diploma or equivalent.
- Either some college coursework in Business or a related field and at least one year of management experience, or three years of experience in a bank, credit union, or financial institution, including two years of supervisory or management experience.
- Strong knowledge of financial institution operations.
- Leadership experience and a passion for coaching and team development.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to travel between branch locations as business needs require.
- Strong organizational skills and attention to detail.
- Commitment to confidentiality, professionalism, and member service excellence.
- Valid driver's license.
- Ability to sit and work at a computer for extended periods.
- Ability to lift up to 25 pounds.
Responsibilities
- Supervise, coach, and develop Teller and Service Transaction Specialist teams.
- Support daily branch operations, cash controls, security, and compliance standards.
- Promote exceptional member service and identify opportunities to meet members' financial needs.
- Provide guidance on operational procedures, regulations, and best practices.
- Conduct performance evaluations and support employee development plans.
- Assist with account openings, account maintenance, and other platform services.
- Monitor branch performance and help locations achieve organizational goals.
- Collaborate with Branch Operations, Marketing, and Risk Management to improve processes and member engagement.
- Support community outreach efforts and represent TENCU professionally in the communities it serves.
- Travel between branch locations as business needs require.
Benefits
- Employer-paid medical insurance.
- Employer-paid dental insurance.
- Employer-paid vision insurance.
- 401(k) defined contribution plan with a 7% employer match.
- Eleven paid holidays.
- Professional development opportunities.
- Supportive employee-focused culture.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
