Teller Floating

ASCENTRA CREDIT UNION•Davenport, IA

3d•$18 - $19•Onsite

About The Position

The Teller (Floating) provides exceptional member service by greeting members, completing transactions, solving problems, and referring members to credit union products and services efficiently, courteously, and in a timely manner. The role handles currency, coin, and negotiable items while maintaining a professional image. It also provides staffing coverage across all credit union branches. The position requires accurate cash and transaction processing, attention to potential fraud, and the ability to support members with questions or problems. The teller promotes the credit union’s products and services, maintains a clean and professional work area, protects confidential information, and communicates effectively with members, staff, and external contacts. The role is based at the West 3rd Branch in Davenport, Iowa, and involves travel to other branches.

Requirements

High school diploma or equivalent.
One to three years of similar or related experience.
Ability to receive and disburse funds accurately.
Reliable transportation.
Excellent communication and organizational skills.
Professional, pleasant, and outgoing personality.
Cash-handling experience.
Ability to perform under pressure.
Excellent analytical skills.
Ability to sell.
Team-player approach.
Knowledge of credit union operations.
Knowledge of or ability to use various computer programs.
Decision-making skills.
Ability to communicate politely, courteously, accurately, efficiently, and in a timely manner with members, staff, and outside contacts.
Patience when dealing with difficult members.

Responsibilities

Maintain and balance cash and daily work accurately.
Complete member transactions accurately and promptly while providing positive member interactions.
Recognize potential fraudulent activity and take proactive measures to prevent and mitigate risk.
Process night drop and mail payments.
Maintain and balance ATM, cash, and coin machines.
Balance the vault daily.
Perform office opening and closing procedures.
Scan, process, and balance checks accurately.
Provide members with information about the credit union’s products and services and promote referrals.
Meet satisfactory service-referral ratings.
Assist members with problems or questions and direct them to appropriate resources when needed.
Communicate with the supervisor, plan goals and development, take accountability, and strive for excellence.
Attend required meetings and complete required educational programs.
Maintain a clean, professional work area and appearance.
Maintain positive public relations and promote the credit union in the community.
Provide attentive, courteous service; follow through on commitments and actions; and protect confidential information.
Perform other duties as assigned.