Floating Bank Teller

Forcht Bank•Corbin, KY

9d•$29,215 - $43,822

About The Position

The Floating Bank Teller assists assigned Banking Centers in meeting or exceeding branch profitability goals by generating new customers and managing existing relationships. The role delivers efficient, professional, quality VIP service while handling financial transactions in person and by telephone. The teller supports daily branch operations, customer relationship development, referrals, product education, and cross-selling, and may travel to other locations as needed. The position requires flexible scheduling, including availability on Saturdays and occasional early, late, or weekend hours. The employee must also attend one to two weeks of new-hire training and orientation in Lexington, Kentucky, Monday through Friday, 9:00 a.m. to 4:00 p.m. This role may be required to report to work during inclement weather, declared emergencies, or pandemic conditions as directed by bank leadership.

Requirements

Provide excellent customer service while demonstrating commitment to Forcht Bank’s mission, vision, and values.
Ability to promote and cross-sell bank products and meet referral goals.
Proficiency with Microsoft Office products and banking information systems applicable to the assignment.
Ability to deal effectively and tactfully with customers.
Ability to work with a team and members of other departments.
Ability to work with little direct supervision.
Strong attention to detail.
Ability to handle sensitive documents and confidential information.
Ability to arrange items or actions in an order or pattern according to specified rules.
Ability to listen attentively, understand others, and ask appropriate questions without interrupting inappropriately.
Knowledge of English language structure, vocabulary, spelling, composition, and grammar, including ability to comprehend work-related documents.
Ability to manage time and complete assignments efficiently and effectively.
Knowledge of arithmetic and its applications to the position.
Manual dexterity to handle and count coins and paper currency, type, sort paperwork, and reach for and grasp objects.
Ability to listen to, understand, identify, and communicate spoken information, and to communicate information in writing.
Ability to see details at close range and recognize when something is wrong or likely to go wrong.
Ability to sit or stand for long periods, bend, and lift up to 20 pounds.
Ability to operate standard business equipment and look at a computer screen for several hours.
Ability to travel to other locations as needed.
Ability to work a flexible schedule that may include early or late hours and weekend hours; must be available on Saturdays, though work every Saturday is not required.
Ability to attend new-hire training and orientation in Lexington, Kentucky, Monday through Friday, 9:00 a.m. to 4:00 p.m., for one to two weeks.
Must remain drug-free and alcohol-free when reporting to work and during work-related activities.
Must comply with Bank Secrecy Act rules, regulations, and requirements.

Responsibilities

Develop and maintain customer relationships by contacting prospective customers, identifying prospects, establishing suitable contact methods, and determining appropriate products or services.
Perform daily operations in a manner that supports satisfactory branch audit scores.
Refer opportunities to ancillary lines of business.
Assist customers with financial transactions, including cashing checks within authorization limits, verifying signatures and amounts, checking account funds, receiving and verifying deposits, recording transactions, issuing computer-generated receipts, and placing account holds.
Respond to customer questions and concerns and explain or demonstrate bank products and services.
Recognize and pursue opportunities to cross-sell products and services based on customer needs.
Perform other duties as assigned.