Bank Teller

Servbank, sb Inc. • Watseka, IL

6d

About The Position

The Bank Teller plays a critical role at Servbank by providing excellent customer service, accurately and efficiently handling financial transactions, and ensuring compliance with banking policies and procedures. The role serves customers by assisting with account and product inquiries, explaining bank services, processing transactions, maintaining records, and resolving issues. It also involves cash management, balancing and reconciliation, security practices, and identifying opportunities to recommend relevant banking products and services.

Requirements

• High school diploma or equivalent.
• Strong numerical and analytical skills.
• Excellent customer service and communication skills.
• Attention to detail and accuracy when handling financial transactions.
• Proficiency in banking software and computer systems.

Nice To Haves

• Some college coursework in finance or a related field.
• Knowledge of banking products, services, and regulations.

Responsibilities

• Greet customers in a friendly and professional manner.
• Assist customers with inquiries and provide information regarding accounts and banking products.
• Educate customers on bank services and products to help meet their financial needs.
• Conduct accurate and secure deposits, withdrawals, transfers, and loan payments.
• Verify customer identification and authenticate transactions according to established procedures.
• Count and verify cash and checks, and accurately record transactions.
• Maintain and update customer account information and records in the bank's database.
• Generate reports and documentation for transactions, account activities, and other required paperwork.
• Manage and balance the cash drawer and coin vault within specified limits, following security procedures.
• Prepare daily settlements and reconcile transactions.
• Follow regulatory requirements, policies, and procedures to ensure compliance with banking laws and regulations.
• Follow security measures to safeguard customer information and bank assets and help prevent fraud.
• Identify opportunities to cross-sell bank products and services, such as loans, credit cards, and investment opportunities, based on customer needs and preferences.
• Resolve customer complaints, discrepancies, and inquiries in a timely and effective manner.
• Escalate complex issues to appropriate supervisors or departments.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED