Bank Teller

First Citizens Bank • Chandler, AZ

5d

About The Position

The Sales and Service Representative processes transactions and other customer service requests in a branch. The role helps customers learn about the bank’s capabilities, tools, and resources, and supports branch sales efforts by identifying opportunities and referring customers to appropriate bank partners.

The successful candidate communicates confidently and proactively, provides professional and empathetic customer service, adapts quickly to new information and technology, builds strong team relationships, and handles multiple demands while shifting priorities as needed.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Professional communication and interpersonal skills, including confidence engaging customers in conversation.
• Customer service skills, including professionalism and empathy.
• Ability to identify client needs and opportunities, fulfill needs, or refer customers to appropriate team members or specialists.
• Ability to learn and adapt quickly to new information and technology.
• Ability to build working relationships within the team and across functions.
• Flexibility to handle multiple demands and shift priorities efficiently.

Nice To Haves

• At least 1 year of recent banking experience, ideally as a Bank Teller or Universal Banker.
• At least 1 year of recent, high-volume U.S. dollar cash-handling experience.
• Highly professional.

Responsibilities

• Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
• Initiate conversations to identify sales or referral opportunities.
• Listen attentively and ask questions to understand customer needs and preferences; take prompt action to address immediate needs.
• Seek coaching, support bank initiatives, and use tools to improve performance.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage risk in customer interactions, transactions, and financial exposures.
• Complete required training by established deadlines.
• Perform assigned general office management duties to support operational efficiency.
• Maintain transaction accuracy and operational efficiency for deposit-taking responsibilities; results may include individual and team performance accountability.

Benefits

• First Citizens Bank offers a competitive benefits program designed to meet associates’ needs; additional details are available at https://jobs.firstcitizens.com/benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED