Teller Part Time - Floating

Renasant Bank•Canton, GA

13d

About The Position

Tellers process customer transactions, respond to inquiries, and identify and refer sales opportunities to bank representatives or other lines of business when appropriate. They follow bank policies and procedures, complete transactions accurately, mitigate risk, and provide an exceptional customer experience as the first point of contact. The role demonstrates Renasant Bank’s Sales and Service vision through excellent customer service and accurate transaction processing. Senior Tellers also carry operational and sales performance goals and often serve as backup to the Head Teller. They lead by example and act as role models for other teller teammates. The position may involve travel between branches and for training or development opportunities.

Requirements

High school diploma or equivalent.
Ability to communicate with customers and identify opportunities to help meet their financial needs by recognizing cues and clues during transactions.
10-key skills.
Mathematical skills, including the ability to count cash and coin in a fast-paced environment.
Good interpersonal skills.
Effective written and verbal communication skills.
Knowledge of, and ability to learn, bank products and solutions.
Ability to travel for training, other development opportunities, and between branches as needed.
For Senior Tellers: at least one year of successful teller experience.
For Senior Tellers: at least one year of previous backup Head Teller experience.

Nice To Haves

One year of teller experience and/or previous cash-handling experience preferred.
Six months of customer service experience preferred.

Responsibilities

Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Recognize customer needs and refer customers to the platform for additional needs-based conversations.
Follow Renasant Bank service standards in customer and teammate interactions.
Listen to customer issues and concerns, resolve them when possible, or refer them to a teammate who can help.
Maintain service knowledge in accordance with applicable regulations, policies, and procedures.
Complete daily operations, including balancing, ordering supplies, balancing the ATM and vault, and performing branch capture procedures.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Stay current on regulations, policies, and procedures related to teller and other branch operations.
Assist the Head Teller with additional operational procedures as needed, including quarterly branch assessments.
May assist with coaching and mentoring and serve as a role model in operational matters for teller teammates.
Perform other related duties as assigned.