Teller Supervisor

Centennial Bank•Mountain Home, AR

About The Position

The Teller Supervisor ensures the teller area is managed efficiently and effectively and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards. The role supervises a small group of 3–7 employees, typically tellers, and performs the same or closely related work as those supervised for part of the time. Supervisory duties include assigning and reviewing work, instructing employees, and carrying out responsibilities in accordance with organizational policies and applicable laws. The position requires a high school diploma or GED, specialized schooling or on-the-job education in a relevant skill area, and two years of related experience and/or training, or an equivalent combination. Some outside banking-related courses are preferred. The role involves teller operations, customer service, cash management, staff guidance and training, sales coaching, and audit and compliance work. The employee may be required to work at an alternative location within the region or market.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, or an equivalent combination of education and experience.
Two years of related experience and/or training, or equivalent combination of education and experience.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and prepare and interpret bar graphs.
Ability to solve practical problems involving a variety of known variables where standardization is limited.
Ability to interpret written, oral, or diagram-based instructions.
Basic software skills in 10-Key, payroll systems, spreadsheets, and word processing/typing.
Ability to perform the essential duties satisfactorily.
Ability to frequently lift and/or move up to 50 pounds and regularly lift and/or move up to 25 pounds.
Ability to work in a constant state of alertness and in a safe manner.

Nice To Haves

Some outside banking-related courses.

Responsibilities

Lift coin bags up to 50 pounds.
Assign work duties and schedules to tellers.
Monitor cash limits in teller stations and the branch, and make appropriate shipment decisions.
Approve other tellers’ transactions.
Monitor and report branch activity, such as teller outages and assigned transactions.
Review timecards, track absences and tardiness, and communicate this information to a supervisor.
Guide tellers on operational and auditing policies and procedures.
Participate in setting and achieving established goals.
Identify training needs and provide staff training.
Coach staff to cross-sell bank products and services.
Assist tellers with service problems, complex inquiries, and other customer issues.
Perform all duties of a Senior Teller.
Provide backup for the CSR as required.
Complete required monthly audit reports and ensure compliance.
Work at an alternative location within the region or market if required.
Maintain constant alertness and work safely.
Complete required BSA/AML and other assigned compliance training.
Perform other related duties as required or assigned.
Carry out supervisory responsibilities, which may include interviewing, hiring, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Assign and check work, and assist and instruct employees as required.