Teller Supervisor

Centennial Bank•Mountain Home, AR

About The Position

The Teller Supervisor ensures the teller area is managed efficiently and effectively, and that transactions are conducted with speed and accuracy while meeting or exceeding service quality standards. The role supervises a small group of 3–7 employees, generally tellers of lower classifications, and performs the same or closely related work for a portion of the time. Supervisory duties include assigning and checking work, instructing staff, and carrying out responsibilities in accordance with organizational policies and applicable laws. The position requires a high school diploma or GED, specialized schooling or on-the-job education in a specific skill area, and two years of related experience and/or training, or an equivalent combination. Work takes place in somewhat disagreeable conditions, with continuous exposure to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. Some travel may be involved, and work may at times occur in the evening or at night. The employee may be required to work at an alternative location within the region or market. The workplace noise level is usually moderate.

Requirements

High school diploma or GED, plus specialized schooling and/or on-the-job education in a specific skill area, plus two years of related experience and/or training, or an equivalent combination of education and experience.
Ability to communicate effectively and respond to questions in person-to-person and small-group situations with customers, clients, the general public, and other employees.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals; compute rates, ratios, and percentages; and prepare and interpret bar graphs.
Ability to solve practical problems involving known variables where limited standardization exists, and interpret written, oral, or diagram-based instructions.
Basic skills with 10-key, payroll systems, spreadsheets, and word processing/typing.
Ability to perform each essential duty satisfactorily.
Ability to frequently lift and/or move up to 50 pounds and regularly lift and/or move up to 25 pounds.
Ability to talk or hear continuously; stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms regularly; and stoop, kneel, crouch, or crawl frequently.
Close vision.

Nice To Haves

Some outside banking-related courses.

Responsibilities

Lift coin bags up to 50 pounds.
Assign work duties and schedules to tellers.
Monitor cash limits in teller stations and the branch, and make appropriate shipment decisions.
Approve other tellers’ transactions.
Monitor and report various branch activity, such as teller outages and assigned transactions.
Review timecards, track absences and tardiness, and communicate this information to the supervisor.
Guide tellers on operational and auditing policies and procedures.
Participate in setting and attaining established goals.
Identify and provide staff training.
Coach staff to cross-sell bank products and services.
Assist tellers with service problems, complex inquiries, and other customer issues.
Perform all duties of a Senior Teller.
Serve as a backup for a CSR as required.
Complete required monthly audit reports and ensure compliance.
Work at an alternative location within the region or market if required.
Maintain a constant state of alertness and work safely.
Complete required BSA/AML training and other assigned compliance training.
Perform other related duties as required or assigned.
Carry out supervisory responsibilities, which may include interviewing, hiring, training, planning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Assign and check work, assist and instruct employees as required, and perform the same or closely related work as supervised employees for a portion of the time.