Teller Supervisor

Coastal Community Federal Credit Union•Dickinson, TX

1d•Onsite

About The Position

The Teller Supervisor oversees daily teller-line operations to ensure efficient service, accurate transactions, and compliance with policies and regulations. The role leads, coaches, and develops teller staff while promoting a positive member experience aligned with the credit union’s mission and values. The position also processes member transactions, supports branch operational and sales initiatives, and helps meet branch goals. The position is based in a branch environment with frequent member interaction. Standing for extended periods may be required, as may lifting and moving currency or coin weighing up to 50 pounds. The schedule is flexible and includes Saturdays.

Requirements

High school diploma or equivalent.
2–5 years of teller or cash-handling experience.
Previous supervisory or leadership experience.
Familiarity with credit union philosophy and a member-first service approach.
Knowledge of Bank Secrecy Act (BSA) and OFAC requirements.
Understanding of fraud prevention, CTR/SAR reporting, and audit processes.
Experience with dual-control procedures and branch security standards.
Strong leadership and team-development skills.
Excellent customer-service and conflict-resolution abilities.
Knowledge of teller operations, balancing, and cash controls.
Strong attention to detail and problem-solving skills.
Effective communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Proficiency with core banking systems and Microsoft Office.

Responsibilities

Supervise and coordinate daily teller operations to ensure a smooth workflow and adequate staffing.
Provide leadership, coaching, and performance feedback to teller staff.
Process member transactions accurately, including deposits, withdrawals, loan payments, and transfers.
Approve transactions within assigned authority limits and resolve complex or escalated member issues.
Monitor cash levels, perform audits, and ensure proper cash-handling procedures are followed.
Balance vault, ATM, and teller drawers or recyclers, and investigate and resolve discrepancies.
Ensure compliance with policies, procedures, and regulations, including BSA, Reg CC, and OFAC.
Assist with scheduling, timekeeping, and coverage planning.
Train new tellers and support ongoing staff development.
Promote credit union products and services to meet member needs.
Maintain a high level of member service and professionalism.
Support branch goals and assist with operational and sales initiatives.