Teller Manager - Stuart (Wedgewood)

Seacoast Bank Careers•Stuart, FL

2d•Onsite

About The Position

The Teller Manager leads day-to-day branch operations at Seacoast Bank’s Stuart, Florida location. The role coaches and motivates tellers, promotes exceptional customer service, oversees accurate transactions, and helps customers identify relevant financial solutions. The position combines customer relationship building and product guidance with transaction processing, operational oversight, and compliance. The Teller Manager supports branch leadership as needed, helps resolve customer concerns, and contributes to associate coaching and development.

Requirements

High school diploma or equivalent.
At least 2 years of cash-handling experience.
At least 12 months of experience in financial services.
Flexible schedule with the ability to work during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.

Responsibilities

Prepare for customer interactions, build rapport, and use effective questions to understand customers’ current and future financial goals.
Match customer needs to bank products and services, explain those offerings, and build and enhance customer relationships.
Ask customers for referrals and identify referral opportunities with internal business partners.
Listen effectively, communicate clearly and persuasively, respond promptly to customer needs, and seek appropriate assistance with complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Use outbound calling and present banking products and services at networking events.
Help lead customer-facing technology, discuss self-service options, and enroll customers in self-service products and processes.
Participate in community, charitable, or civic events and collaborate with associates across the branch and organization.
Maintain knowledge of consumer deposit and lending products and processes, and small-business deposit products, processes, and account maintenance.
Process checks, cash, and sales of negotiable instruments in accordance with bank policies and procedures.
Ensure branch adherence to AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements.
Help remediate audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues when needed.
Balance the cash drawer daily and monitor work for accuracy.
Manage day-to-day branch operations, including vault and ATM responsibilities.
Manage and update documents required for audit and compliance.
Support branch leadership with operational functions when leadership is absent and may provide feedback on branch coaching and development opportunities.
Follow management direction, Seacoast Bank’s Code of Conduct, and all safety and security procedures.
Complete required annual training on time and comply with applicable regulatory, legal, ethical, and bank risk-mitigation requirements.