Teller Manager - Stuart (Wedgewood)

Seacoast Bank•Stuart, FL

1d•Onsite

About The Position

The Teller Manager leads day-to-day branch operations in Stuart, Florida. The role coaches and motivates tellers, promotes excellent customer service, ensures transactions are smooth and accurate, and connects customers with appropriate financial solutions. It also combines customer relationship development with operational oversight, regulatory compliance, cash handling, and branch security.

Requirements

High school diploma or equivalent.
At least 2 years of cash-handling experience.
At least 12 months of experience in financial services.
Flexible schedule and ability to work during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite.

Responsibilities

Prepare for customer interactions, build rapport, and use questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain those offerings, and develop customer relationships based on identified needs.
Ask customers for referrals and identify opportunities to refer them to internal business partners.
Respond promptly to customer needs, seek appropriate assistance for complex financial matters, and balance customer requests with business needs and risk.
Use outbound calling and customer-facing technology; discuss and enroll customers in self-service products and processes.
Participate in community, charitable, or civic events and deliver presentations about banking products and services at networking events.
Collaborate with associates across the branch and organization, and contribute to an environment that supports ideas, innovation, and current industry knowledge.
Apply knowledge of consumer deposit and lending products, as well as small-business deposit products, processes, and account maintenance.
Process checks, cash, and sales of negotiable instruments in accordance with bank policies and procedures.
Help ensure branch compliance with AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements; assist with remediation of audit, scorecard, and quality-control deficiencies.
Resolve customer concerns professionally and promptly, escalating issues when appropriate, and help address difficult customer objections to retain relationships.
Balance the cash drawer daily and monitor work for accuracy.
Manage day-to-day branch operations, including vault and ATM responsibilities.
Manage and update documents for audit and compliance requirements.
Support branch leadership with operational functions when leadership is absent and may provide feedback on coaching and development opportunities.
Follow the Seacoast Bank Code of Conduct and all safety and security procedures.