Teller Manager

Community Resource Credit Union•Crosby, TX

21d•$25 - $32

About The Position

The Teller Manager supervises Member Service Representative (MSR) and Team Lead staff, assists members with financial transactions involving cash and other negotiable instruments, and actively sells credit union products and services to help meet organizational goals. The role follows company policies and procedures, standard practices, and applicable federal and state laws and regulations, while coaching the team to perform effectively. The position oversees teller-side branch scheduling and service delivery, daily cash requirements and vault cash, staff training and performance evaluations, transaction balancing, and compliance with internal controls, security procedures, and regulations. It also performs teller and other daily branch operations, including handling deposits, withdrawals, loan payments, negotiable-instrument sales, and specified CDMS, ATM, night deposit, and Federal Reserve cash shipment transactions.

Requirements

One to three years of similar or related experience.
High school education or GED.
Courtesy, tact, and diplomacy in personal interactions inside and/or outside the organization.
Good communication skills for training other tellers.
Proficiency in computer skills and 10-key.
Accuracy with cash, numbers, and names.
Ability to use hands and fingers to handle or feel, reach with hands and arms, and talk and hear; frequent standing, walking, and sitting; close vision and ability to adjust focus.
Ability to work indoors with potential exposure to electronics-related safety and health hazards and robbery; follow detailed safety instructions and procedures.

Responsibilities

Process member deposits, withdrawals, loan payments, transfers, and sales of money orders, cashier checks, gift checks, and travelers checks.
Ensure daily cash levels meet member demand, monitor change funds against limits, and manage vault cash.
Schedule tellers and oversee teller-side branch coverage and service delivery; resolve service problems.
Train, direct, and assist with employee performance evaluations; identify and address performance problems and ensure reviews are completed on time.
Assist tellers with questionable member transactions and cash drawer balancing.
Monitor department activity for compliance with policies and regulations, and address noncompliance; ensure internal controls, security, and safety procedures are followed.
Balance cash drawers and daily transactions, and balance Visa, MasterCard, and money order sales to the general ledger.
Perform miscellaneous duties including typing, filing, computer input, and answering the telephone.
Perform daily operations including CDMS, ATM, night deposit transactions, and Federal Reserve cash shipments.
Welcome members, provide routine information about services, and direct members to appropriate departments.
Perform other related duties as assigned.
Coach the team and promote friendly, professional, and personal service to members.
Complete required annual BSA/AML compliance training and follow applicable compliance requirements, including BSA, AML, OFAC, CIP, and MDD as they relate to job functions.