Teller Manager

FreeStar Financial Credit Union•Clinton Twp, MI

1d•Onsite

About The Position

FreeStar Financial Credit Union is seeking a dynamic, outgoing professional to join its branch leadership team as Teller Manager at the Clinton Township Branch. The role supports the credit union’s mission by building meaningful member connections, identifying member needs, and providing progressive financial solutions. The Teller Manager supervises the teller area, guiding tellers in handling member needs accurately and efficiently and resolving member problems, teller issues, and work-related matters. The position is scheduled Monday through Friday, 8:00 AM to 5:00 PM, with occasional Saturdays, for a 40-hour work week.

Requirements

At least one year of experience in the financial industry.
At least one year of supervisory experience.
Previous sales experience.
Verbal, written, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to organize and manage multiple priorities.
Knowledge of applicable federal regulations and related responsibilities, including the Right to Financial Privacy Act, Regulation E (EFTS), Regulation CC (Funds Availability), Regulation Z (Truth in Lending), the Truth in Savings Act, and the Bank Secrecy Act (BSA).

Nice To Haves

Associate degree preferred.

Responsibilities

Ensure team members provide efficient and accurate service for transactions and inquiries, including account status and activity, check cashing, deposits, withdrawals, transfers, loan payments, and eService issue resolution in person and over the phone.
Ensure department standards are observed.
Oversee teller operations, including scheduling, assigning work, assisting with problem-solving, and handling complex transactions.
Explain policies and procedures to tellers and members as needed.
Ensure compliance in applicable areas and inform the team of changes or requirements in policy and procedure.
Ensure team members are fully trained and cross-trained in their roles.
Meet member needs by cross-selling credit union products and services.
Meet minimum performance expectations established by the leadership team and ensure team members meet their expectations.
Develop and maintain effective relationships and resolve team member issues.
Complete timely team member performance appraisals, including positive redirection and feedback.
Schedule and conduct regular team meetings about credit union operations, improvement areas, new products or services, and policy or procedure changes; encourage open communication and exchange of ideas or concerns.
Perform or assist with audits of teller outages and initiate disciplinary action when applicable.