Teller Manager - Lake Sumter Landing (The Villages)

Seacoast Bank•The Villages, FL

3d•Onsite

About The Position

The Teller Manager works at Seacoast Bank’s Lake Sumter Landing location in The Villages, Florida. The role builds customer relationships, provides banking services, identifies financial needs, and connects customers with appropriate bank products and services. It also manages daily branch operations and helps ensure compliance with banking policies, security requirements, and regulatory obligations. The position may support branch leadership with operational responsibilities during their absence and may provide feedback on coaching and development opportunities.

Requirements

High school diploma or equivalent.
At least 2 years of cash-handling experience.
At least 12 months of experience in financial services.
Flexible schedule with availability during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
Proficiency with desktop, laptop, tablet, and smartphone devices and Microsoft Office Suite.

Responsibilities

Prepare for customer interactions, build rapport, and use questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain offerings, build relationships, and ask customers for referrals.
Respond promptly to customer service needs and requests; seek appropriate assistance on complex financial matters and balance customer requests with business needs and risk.
Stay current on technology and industry changes, participate in community events, and collaborate with associates across the organization.
Use outbound calling and identify referral opportunities with internal business partners.
Deliver presentations about banking products and services at networking events.
Lead customer-facing technology conversations and help customers enroll in self-service products and processes.
Apply knowledge of consumer deposit and lending products and processes, as well as small-business deposit products, processes, and account maintenance.
Process checks, cash, and negotiable instrument sales in accordance with bank policies and procedures.
Help ensure branch adherence to AML/BSA requirements, audit and operational procedures, dual control, security, business continuity, and other regulated banking requirements; assist with remediation of audit, scorecard, and quality-control deficiencies.
Resolve customer concerns promptly and professionally, escalating issues when needed.
Balance the cash drawer daily and monitor work for accuracy.
Follow management direction to address difficult customer objections and resolve problems in a timely, positive manner.
Adhere to the bank’s Code of Conduct and safety and security procedures.
Manage day-to-day branch operations, including vault and ATM responsibilities.
Manage and update documents for audit and compliance requirements.
Support branch leadership in operational functions when branch leadership is absent.
Provide feedback to branch leadership about coaching and development opportunities within the branch, as requested.