Teller - Magnolia Plaza/The Villages

Seacoast Bank Careers•The Villages, FL

About The Position

The Teller handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals. The role is responsible for balancing cash drawers, providing information about products and services, and delivering an exceptional customer experience. The Teller identifies and refers sales opportunities in support of individual, departmental, and organizational goals while earning customer trust through honesty, integrity, and professionalism. The position builds customer relationships by preparing for interactions, establishing rapport, learning customers’ financial goals, matching their needs to Seacoast Bank products and services, explaining available offerings, and seeking referrals. The Teller responds promptly to service requests, uses good listening and communication skills, and seeks assistance with complex financial matters. The role balances customer requests with business needs and potential risk, embraces new technology and industry changes, participates in community events, collaborates with colleagues, and develops familiarity with consumer deposit and lending products, outbound calling, referrals, networking presentations, and customer-facing self-service technology. Operational duties include processing checks, cash, and negotiable instrument sales in accordance with bank policies and procedures; supporting compliance with AML/BSA, audit, security, dual-control, business-continuity, and other regulated banking requirements; helping remediate audit, scorecard, and quality-control deficiencies; resolving customer concerns or escalating them as needed; monitoring work for accuracy; and following the bank’s Code of Conduct and safety and security procedures. Vault responsibilities may be assigned. Associates must meet applicable legal, ethical, regulatory, and bank risk-mitigation requirements, including completing required annual training on time and effectively carrying out their role responsibilities.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Flexible schedule, including availability during operating hours, on weekends, and occasionally outside bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.

Nice To Haves

At least 6 months of previous retail sales and/or financial services experience.
Bilingual English/Spanish skills.

Responsibilities

Handle customer transactions, including check cashing, deposits, and withdrawals.
Balance cash drawers daily and monitor work for accuracy.
Provide customers with information about bank products and services and deliver a positive customer experience.
Build customer relationships, understand financial goals, match needs to products and services, explain offerings, and ask for referrals.
Respond promptly to customer service requests and resolve concerns, escalating issues when appropriate.
Identify and refer sales opportunities to support individual, departmental, and organizational goals.
Seek appropriate assistance with complex financial matters and balance customer requests with business needs and potential risk.
Keep up to date on technology and industry changes and contribute to an environment that supports ideas and innovation.
Participate in community, charitable, or civic events and collaborate with associates across the organization.
Develop familiarity with consumer deposit and lending products and processes, outbound calling, internal referrals, banking presentations, and customer-facing self-service technology.
Process checks, cash, and negotiable instrument sales according to bank policies and procedures.
Support adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, business continuity, and other regulated banking requirements.
Assist in remediating audit, scorecard, and quality-control deficiencies.
Follow management instructions, the bank’s Code of Conduct, and all safety and security procedures.
Perform vault responsibilities when assigned.
Complete required annual training on time and comply with applicable legal, ethical, regulatory, and bank risk-mitigation requirements.