Teller - Magnolia Plaza/The Villages

Seacoast Bank•The Villages, FL

About The Position

The Teller handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, withdrawals, and sales of negotiable instruments. The role balances cash drawers, provides information about products and services, and delivers an exceptional customer experience. Tellers proactively identify and refer sales opportunities while building customer trust through honesty, integrity, and professionalism. The position builds customer relationships by preparing for interactions, establishing rapport, understanding customers’ current and future financial goals, and matching needs to Seacoast Bank products and services. It responds promptly to customer requests, seeks help with complex financial matters, balances customer requests with business and risk considerations, and develops knowledge of consumer deposit and lending products, outbound calling, referral opportunities, and customer-facing technology. The teller may participate in community events and may be assigned vault responsibilities. The role follows bank policies and procedures, regulatory requirements, audit procedures, dual-control and security practices, business-continuity processes, and the Seacoast Bank Code of Conduct. Associates are also required to meet applicable legal, ethical, regulatory, and risk-mitigation requirements and complete required annual training on time.

Requirements

High school diploma or equivalent.
At least 6 months of cash-handling experience.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Flexible schedule and ability to work during operating hours, including weekends and occasional non-bank operating hours.

Nice To Haves

At least 6 months of previous retail sales and/or financial services experience.
Bilingual English/Spanish skills.

Responsibilities

Handle customer transactions, including check cashing, deposits, withdrawals, and sales of negotiable instruments.
Balance cash drawers daily and monitor work for accuracy.
Provide information about Seacoast Bank products and services and match them to customer needs.
Build rapport, understand customers’ financial goals, and create or enhance customer relationships.
Ask new and existing customers for referrals and identify opportunities to refer customers to internal business partners.
Respond promptly to customer needs and service requests, resolving concerns professionally and escalating issues when appropriate.
Seek appropriate assistance with complex financial matters and balance customer requests with business needs and potential bank risk.
Develop familiarity with consumer deposit and lending products and processes, outbound calling, and customer-facing technology; discuss and enroll customers in self-service products and processes.
Process checks, cash, and negotiable instrument sales in accordance with bank policies and procedures.
Follow AML/BSA, audit, operational, dual-control, security, business-continuity, and other regulated banking requirements; assist with remediation of audit, scorecard, or quality-control deficiencies.
Follow management direction to help resolve difficult customer objections and retain customer relationships.
Adhere to the Seacoast Bank Code of Conduct and follow safety and security procedures.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
May perform vault responsibilities.
Complete required annual training on time and execute role responsibilities in accordance with applicable legal, ethical, regulatory, and risk-mitigation requirements.