Teller Manager - Lake Sumter Landing (The Villages)

Seacoast Bank Careers•The Villages, FL

2d•Onsite

About The Position

The Teller Manager at Seacoast Bank’s Lake Sumter Landing location in The Villages, Florida, provides customer service, supports banking transactions, builds customer relationships, and connects customers with appropriate financial products and services. The role includes managing day-to-day branch operations, including vault and ATM responsibilities, and ensuring compliance with bank policies, regulatory requirements, security procedures, and audit controls. The position also supports branch leadership with operational functions when leadership is absent and may provide feedback on coaching and development opportunities. Associates must follow the Bank’s Code of Conduct and meet applicable legal, ethical, regulatory, risk-mitigation, and annual training requirements.

Requirements

High school diploma or equivalent.
At least 2 years of cash-handling experience.
At least 12 months of experience in financial services.
Flexible schedule with availability during operating hours, including weekends and occasional non-bank operating hours.
Excellent written and verbal communication and interpersonal skills.
Ability to work independently and exercise a high degree of initiative.
PC proficiency with desktop, laptop, tablet, and smartphone devices, as well as Microsoft Office Suite software.
Adherence to applicable legal, ethical, regulatory, and bank risk-mitigation requirements.

Responsibilities

Prepare for customer interactions, build rapport, and use appropriate questions to understand customers’ current and future financial goals.
Match customer needs to Seacoast Bank products and services, explain offerings, and develop and enhance customer relationships.
Ask new and existing customers for referrals and identify referral opportunities with internal business partners.
Respond promptly to customer needs and service requests, resolve concerns professionally, and escalate complex matters when appropriate.
Balance customer requests with business needs and potential risk to the bank.
Make outbound calls and present banking products and services at networking events.
Lead customer-facing technology discussions and help customers enroll in self-service products and processes.
Maintain knowledge of consumer deposit and lending products and processes, as well as small-business deposit products, processes, and account maintenance.
Participate in community, charitable, or civic events and collaborate with associates within the branch and across the organization.
Process checks, cash, and sales of negotiable instruments in accordance with bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit and operational procedures, dual-control requirements, security, business continuity, and other regulated banking requirements.
Assist with remediating audit, scorecard, and quality-control deficiencies.
Balance the cash drawer daily and monitor work for accuracy.
Manage day-to-day branch operations, including vault and ATM responsibilities.
Manage and update documents required for audit and compliance.
Support branch leadership in operational functions when branch leadership is absent.
Provide feedback to branch leadership regarding coaching and development opportunities when asked.
Follow management direction, the Seacoast Bank Code of Conduct, and all safety and security procedures.
Complete required annual training on time and effectively execute role responsibilities.