Teller II (Brookline, MA)

BrightBridge Credit Union•Brookline, MA

1d•$22 - $24•Onsite

About The Position

BrightBridge is seeking a dedicated Teller II to serve members at its Brookline, Massachusetts branch. The role provides member service and processes a variety of financial transactions, while identifying member needs and referring them to appropriate Credit Union partners and products. The Teller II also supports branch operations, cash controls, training, and the achievement of sales and service goals. The position is full-time and may require some Saturday work and occasional temporary coverage at alternate locations.

Requirements

High school diploma or equivalent.
Basic math skills.
Familiarity with keyboards and personal computers.
Customer or member service skills.
Effective written and verbal communication and interpersonal skills.
Data entry skills.
Strong desire to work with the general public.
Flexibility with work hours and proven reliability and dependability.
Valid driver’s license for coverage of retail branches.

Nice To Haves

One year of previous teller experience with a satisfactory balancing record.
Bilingual ability.

Responsibilities

Process member transactions, including deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, and IRA deposits and withdrawals, in accordance with Credit Union policies and procedures.
Identify members’ potential needs, explain relevant products and services, and refer members to appropriate Credit Union partners.
Provide high-quality member service by listening, communicating effectively, and directing members to appropriate personnel.
Use sound judgment and interpersonal skills to assist members.
Maintain and balance a backup cash vault if assigned by the Branch Manager.
Assist in training new Tellers.
Participate in opening and closing the branch.
Interact with members and staff promptly, effectively, and professionally.
Balance the cash drawer and settle the day’s activities according to Credit Union policies and procedures.
Follow cash limits and security procedures, keeping cash secure and locking it in the vault each night.
Assist members with accessing safe deposit boxes.
Answer telephone calls, provide information, and direct callers to the appropriate department or employee.
Assist with opening the night depository and logging deposits as needed.
Participate in balancing the ATM under dual control as necessary.
Comply with the Credit Union’s Bank Secrecy Act policies and procedures.
Work some Saturdays and occasionally provide temporary coverage at alternate locations for unplanned absences.
Work toward sales and service goals by attending department and one-on-one meetings and ongoing product knowledge and selling-skills training.
Perform additional duties as requested.