Teller II (Lawrence, MA)

BrightBridge Credit Union•Lawrence, MA

1d•$22 - $24•Onsite

About The Position

BrightBridge is seeking a dedicated and motivated Teller II to serve members in Lawrence, Massachusetts. The role provides exceptional member service and helps members navigate Credit Union products and services. It handles a range of transactions while building member relationships, identifying needs, and directing members to suitable solutions and Credit Union partners.

Requirements

High school diploma or equivalent.
Basic math skills.
Familiarity with keyboards and personal computers.
Customer or member service skills.
Effective written and verbal communication and interpersonal skills.
Data entry skills.
Strong desire to work with the general public.
Flexibility in work hours and demonstrated reliability and dependability.
Valid driver’s license for coverage of retail branches.

Nice To Haves

One year of previous teller experience with a satisfactory balancing record.
Bilingual ability.

Responsibilities

Process member transactions, including deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, and IRA deposits and withdrawals, in accordance with Credit Union policies and procedures.
Identify members’ potential needs, explain relevant products and services, and refer members to appropriate Credit Union partners; provide high-quality service and work toward quarterly goals.
Use sound judgment and interpersonal skills to assist members effectively.
Maintain and balance a backup cash vault when assigned by the Branch Manager.
Assist in training new tellers.
Participate in opening and closing the branch.
Interact with members and staff promptly, effectively, and professionally.
Balance the cash drawer and settle the day’s activities according to Credit Union policies and procedures.
Follow cash limits, keep cash secure, and lock cash in the vault each night.
Assist members with accessing safe deposit boxes.
Answer telephone calls, provide information, and direct callers to the appropriate department or employee.
Assist in opening the night depository and log deposits as needed.
Participate in balancing the ATM under dual control as necessary.
Follow all aspects of the Credit Union Bank Secrecy Act policy and procedures.
Work some Saturdays during the month and occasionally cover alternate locations during an unplanned absence.
Work toward sales and service goals by attending department and one-on-one meetings and ongoing product knowledge and selling-skills training.
Perform additional duties as requested.