Garage Attendant - Lawrence, MA

LAZ Parking•Lawrence, MA

About The Position

The Garage Attendant creates a welcoming atmosphere for customers and clients and represents LAZ Parking by demonstrating honesty, integrity, accountability, teamwork, and excellent communication. The role involves assisting customers, maintaining the parking location and its equipment, completing required reports, and helping ensure the site remains safe. The attendant may work independently or under supervision and must follow supervisors’ directions. Other related duties may be assigned.

Requirements

Strong customer service skills and abilities.
Ability to mitigate challenges and lead others in overcoming them, with a persistent attitude.
Ability to work independently and multitask.
Ability to communicate professionally and effectively with all levels of the organization and with outside customers and clientele.
Ability to interpret policies, procedures, and standard business practices.
Demonstrate urgency and timeliness.
Willingness to be flexible and work at multiple facility locations.
Ability to handle challenging and sometimes emotionally charged situations.
Ability to speak, read, and comprehend English.
Ability to make independent decisions and remain firm in decisions made.
Ability to stand and walk for long periods, lift and move parking equipment, sweep, and change signage when needed.
No sitting is allowed except during breaks and off property.

Responsibilities

Greet customers by name when possible, respond promptly to correspondence and problems, demonstrate care, and build rapport with customers.
Complete required paperwork and reports accurately and efficiently to account for collected parking revenues.
Assist customers in lobbies, lanes, and the parking office, and help direct traffic.
Provide friendly, premier customer service with a helpful, can-do attitude.
Keep the parking location clean by sweeping, wiping surfaces and equipment, emptying and picking up trash, and changing light bulbs.
Maintain and repair malfunctioning parking equipment to ensure customers have appropriate access.
Wear the correct LAZ Parking uniform and be on time and ready to work when scheduled.
Work with or without supervision and follow supervisors’ directions.
Ask people loitering to leave the property or call the non-emergency police number for support.
Help keep the location safe and address potential hazardous conditions.
Perform other related duties as assigned.

Benefits

$200 bonus for each person referred
Growth opportunities
Pay Activ on-demand access to earned wages, with up to 50% of earned wages available immediately
Paid training
Free company uniform
Free health coaching and resources, including one-on-one health coaching
Employee Assistance Program with 24/7 confidential counseling access for employees and eligible household members
Smoking cessation program
401(k) with employer match
Medical, dental, and vision insurance with three plan options