Full Time Teller, Essex Street, Lawrence, MA

Santander • Lawrence, MA

9d • $30,000 - $47,000

About The Position

As a Teller at Santander, you assist customers with financial needs and process banking transactions. You provide exceptional customer service, address concerns, minimize risk, help defend against fraud, refer suitable bank products, and escalate complex issues for timely resolution. The role may also include supporting nearby branch locations based on business necessity.

You are expected to follow bank policies and procedures, including compliance and risk management protocols. The position requires working branch hours, which can include weekends and evenings.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify risk concerns and escalate them through appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to enhance customer engagement.
• Energetic, organized, and able to multitask in a fast-paced, changing environment.
• Accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.
• Spanish language skills preferred.

Responsibilities

• Welcome customers, minimize wait times, and assist with their banking needs.
• Process deposits, withdrawals, transfers, and other transactions.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
• Identify opportunities to cross-sell bank products and deepen customer relationships.
• Engage customers and use digital tools to educate them about self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations when business necessity requires.

Benefits

• The company describes its rewards package as fair and competitive, with benefits designed to support employees, their families, and well-being. Specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED