Full Time Teller, Falmouth, MA

Santander • Falmouth, MA

6d • $30,000 - $47,000

About The Position

As a Teller at Santander, you assist customers with financial needs and transactions while providing exceptional service. You help resolve concerns, minimize risk, defend against fraud, refer customers to product solutions, and escalate complex issues for timely resolution. The role also includes operational duties and may require supporting nearby branch locations based on business necessity. The position requires working branch hours, which can include weekends and evenings.

Requirements

• High school diploma, GED, or equivalent.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer-service experience.
• Excellent customer-service skills and a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to enhance customer engagement.
• Ability to stay organized, energetic, and multitask in a fast-paced, changing environment.
• Accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which may include weekends and evenings.
• Legal authorization to work in the United States full-time without employer sponsorship to commence employment.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Welcome customers, minimize wait times, and assist with banking needs.
• Process deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
• Identify opportunities to cross-sell bank products and deepen customer relationships.
• Use digital tools to educate customers about self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations when required by business necessity.
• Identify and escalate risk concerns through appropriate channels.

Benefits

• Competitive rewards package designed to support employees, their families, and their well-being; specific benefits are referenced in the Santander benefits guide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED