Full Time Teller, Essex Street, Lawrence, MA

Banco Santander • Lawrence, MA

7d

About The Position

As a Teller at Santander, you assist customers with financial needs and process banking transactions. You provide exceptional customer service, resolve concerns, help minimize risk and defend against fraud, identify opportunities to refer bank products, and escalate complex issues for timely resolution. You may also support nearby branch locations based on business necessity.

The role involves welcoming customers, helping minimize wait times, processing deposits, withdrawals, and transfers, and handling cash while maintaining an accurate cash drawer. You follow bank policies and compliance and risk-management procedures, use digital tools to educate customers about self-service options, and assist with custodianship, audits, and other operational tasks. You are also responsible for maintaining a clean, organized, and welcoming work area.

Requirements

• High school diploma or GED.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer-service experience.
• Excellent customer-service skills and a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to engage customers.
• Ability to work in an energetic, fast-paced, changing environment while staying organized and multitasking.
• Accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.
• Spanish language skills preferred.

Responsibilities

• Welcome customers, minimize wait times, and assist with banking needs.
• Process deposits, withdrawals, transfers, and other transactions.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk-management protocols, to prevent fraud.
• Recognize opportunities to cross-sell bank products and deepen customer relationships.
• Use digital tools to educate customers about self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations when business needs require it.
• Identify and escalate risk concerns and complex customer issues to appropriate channels.

Benefits

• The company describes its rewards package as including benefits designed to support employees, their families, and their well-being, but does not specify individual benefits in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED